Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Software
Timeline
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Kaleb Bayer

Kaleb Bayer

Omaha,NE

Summary

Service-focused Project Manager and IT Professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Adept at driving technology projects to completion, I leveraged Agile methodologies at Gallup and Waterfall methodologies at Hometown INC, enhancing team collaboration and project success. At Gallup, my expertise in IT Security Management and exceptional communication skills significantly improved system security and efficiency.

Overview

7
7
years of professional experience
5
5

Certifications

Work History

Technology Support Specialist

Gallup
02.2024 - Current
  • Implemented a new software approval process by overhauling and sequencing Jira, SolarWinds, Microsoft Teams, and Power BI.
  • Assisted in the development of IT budgets and resource allocation plans to maximize efficiency across departmental operations.
  • Secured sensitive information by implementing robust cybersecurity protocols that thwarted potential breaches and protected company assets.
  • Implemented new systems and software upgrades using Agile Methodologies, ensuring seamless integration into existing infrastructure without disrupting workflow.
  • Provided exceptional support during high-profile projects, contributing expertise on technology requirements and implementation strategies while meeting tight deadlines.

Technology Support Specialist Intern

Gallup
09.2023 - 02.2024
  • Streamlined communication between technical teams and end-users, fostering a positive work environment for all parties involved.
  • Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
  • Assisted in the development of IT budgets and resource allocation plans to maximize efficiency across departmental operations.
  • Coordinated with vendors to procure hardware, software, and other IT resources needed for optimal system performance while adhering to budgetary constraints.

Project Manager

Hometown INC
06.2018 - 09.2023
  • Successfully managed multiple projects simultaneously using Waterfall Methodologies by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.

Sales Consultant

CarMax
06.2017 - 05.2018
  • Provided excellent customer service, leading to increased customer satisfaction and repeat business.
  • Effectively communicated product features and financing options to customers, contributing to a high close rate.

Education

Associate of Applied Science - Information Technology

Metropolitan Community College
Omaha, United States
08.2024

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City
11.2025

Skills

  • Jira
  • Asana
  • Agile Methodologies
  • Waterfall Methodologies
  • Scrum
  • Problem Solving
  • Self-Motivated
  • Project Management
  • Patch management
  • Client Relationship Management/CRM
  • Leadership
  • Network Administration
  • IT Security Management
  • Incident Management
  • Adaptability
  • Technical Troubleshooting
  • Excellent Communication
  • Organizational Skills

Certification

  • CompTIA A+
  • Cybersecurity Career Certificate (CYBCC) - August 2024
  • IT Technician Career Certificate (TETCA) - August 2024
  • AWS Cloud Essentials - March 2024
  • CCNA: Enterprise Networking, Security, and Automation - May 2024
  • CCNA: Switching, Routing, and Wireless Essentials - February 2024

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementPersonal development programsCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Jira

Asana

Google Suite

Microsoft Suite

Splunk

AWS

Linux

Timeline

Technology Support Specialist

Gallup
02.2024 - Current

Technology Support Specialist Intern

Gallup
09.2023 - 02.2024

Project Manager

Hometown INC
06.2018 - 09.2023

Sales Consultant

CarMax
06.2017 - 05.2018

Associate of Applied Science - Information Technology

Metropolitan Community College

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Kaleb Bayer