Marcell Denmark
Philadelphia,PA
Overview
6
6
years of professional experience
Work History
Information Technology Support Specialist
McCormick Taylor
Philadelphia, PA
12.2022 - Current
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Laptop/ Device deployment/ onboard new hire support
- Laptop inventory documenting
- Administering software licenses to users
- Respond to trouble call tickets using Helpscout
- Software installation and Configuration
- Laptop imaging
- Used remote login tools to assist clients with technical and product questions.
- Installed and performed repairs to hardware, software or peripheral equipment.
Technician Specialist
Comcast
Philadelphia, PA
08.2021 - 05.2022
- Performs installations and changes of service, Updates customer accounts to ensure an accurate record of products and services.
- Troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly.
- Communicates, engages and provides customers with education on products and services.
- Persists and finishes projects despite obstacles with little supervision.
Dev Ops Engineer Intern-virtual
Naval Information Warfare Center Pacific
Philadelphia, PA
06.2021 - 08.2021
- Managed the process of hardening containers that contribute to P1 infrastructure.
- Securely configured kubernetes containers within P1 infrastructure
Expanded on the pipeline creation using visual studio. - Programmed the stage one continuous integration/ continuous container climate to satisfy DoD guidelines.
- Developed and designed basic HTML for web design.
- Developed automation processes for deploying and managing applications on cloud-based platforms.
- Created scripts to automate the process of monitoring system performance.
- Collaborated with development, QA and IT operations staff to enhance software productivity.
Information Technology Support Specialist
Lincoln University Technology Support
Philadelphia, PA
11.2017 - 04.2021
- Provided in-depth technical support for Lincoln University with equipment setup, PC/MAC deployments, and general computer lab support.
- Assisted lead technicians with computer imaging using KACE systems, virus scans, phone/switchboard coverage and technology movements.
- Provided support for classroom technology including projectors, SMARTBoards, Cleartouch.
- Evaluated and implemented new products and services for the technology center through extensive research and analysis.
Education
Master of Science - Information Technology
Bloomsburg University of Pennsylvania
Bloomsburg, PA08-2024
Computer Science
Lincoln University
Lincoln University, PA12.2020
Skills
- Application Installations
- Customer Service
- Remote & Onsite Technical Support
- Technical Documents Comprehension
- Technical Troubleshooting
- Microsoft Windows and Office
- DevOps Engineering
- DevOps Management
- CI/CD
- Java
- HTML
- Git
- Python
- JIRA
- SQL
Timeline
Information Technology Support Specialist
McCormick Taylor
12.2022 - Current
Technician Specialist
Comcast
08.2021 - 05.2022
Dev Ops Engineer Intern-virtual
Naval Information Warfare Center Pacific
06.2021 - 08.2021
Information Technology Support Specialist
Lincoln University Technology Support
11.2017 - 04.2021
Master of Science - Information Technology
Bloomsburg University of Pennsylvania
Computer Science
Lincoln University