DOMINIQUE BELL
Cincinnati,Ohio
Summary
To obtain a full time position with a well-established organization that offers career progression and a chance to continue enhancing my knowledge within a case management role.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Citibank
Florence, KY
09.2022 - 10.2023
- Provided excellent customer service to resolve customer concerns in a timely manner.
- Resolved disputes over billing errors or unauthorized charges including balances, interest rates, and fees for all active credit cards.
Disputes Intake Representative
Fifth Third Bank
CINCINNATI, OH
09.2021 - 04.2022
- Manage inbound calls from customers and bankers in regards to filing a dispute and/or check the status of a previous dispute and transfer money between accounts
Clerk
US Postal Service
CINCINNATI, OH
07.2019 - 01.2021
- Receiving and sorting mail, assisting customers, selling products, weighting packages, ensuring mail has correct zip codes and addresses
PROGRAM SPECIALIST
EVERSANA
BLUE ASH, OH
05.2018 - 04.2019
- Data intake, Insurance verification, verify appropriate personal demographic information, and Follow up on problem accounts.
- Collaborated with medical staff to ensure accuracy of patient records and eligibility for services.
CUSTOMER SERVICE /SPECIALTY PHARMACY
HUMANA INSURANCE
CINCINNATI, OH
11.2016 - 09.2017
- Answer calls regarding pharmacy refills/shipments, and assist with special projects as needed
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Assisted with filing insurance claims forms for reimbursement purposes when necessary.
CUSTOMER SERVICE AGENT
MACY'S CREDIT & CUSTOMER SERVICE CENTER
MASON, OH
03.2016 - 09.2016
- Call Center/ Inbound, assisting customers in making online purchases, being knowledgeable of products, sales and promotional events, Assisting in service recovery
COLLECTIONS SPECIALIST
CASH AMERICA
SHARONVILLE, OH
10.2014 - 02.2016
- Call Center/Outbound, Review accounts in assigned queue to determine next course of action, Skip trace accounts, Establish and maintain payment arrangements
RESIDENT SERVICE ASSOCIATE
MALLARD COVE SENIOR LIVING
SHARONVILLE, OH
05.2013 - 09.2014
- Personal Care/ADL's, Kitchen Assignments, Activities, Light Housekeeping, Organizing Residents Records, RSA assignments, and outbound calls.
Internship Student
FAMILY VIOLENCE PREVENTION CENTER
XENIA, OH
11.2010 - 03.2011
- Assist with safe house log in/out track sheet, listen in and document hotline calls, assist with conducting family interviews, assist with meal prep
CASHIER
WENDY'S
CINCINNATI, OH
07.2008 - 02.2009
- Performed cash transactions with customers regarding sales, Prepared food in a clean and sterile environment, In charge of all drive thru operations
CASHIER
KROGER CO.
CINCINNATI, OH
05.2005 - 03.2007
- Manage register in regards to individual sales, Stock and restock inventory merchandise, Bag groceries, Interact with customers in a positive manner
Education
Bachelor of Arts Degree in Psychology -
Central State University
05.2011
Dean's list
01.2009
Withrow University High School
01.2006
Skills
- Benefits and claims
- Extremely Organized
- Sales
- Customer Service
- Leadership/Mentoring
- Call Center/Inbound/Outbound
- Self-motivated
- Pharmacy
- Data Entry
- Billing and Enrollment
- Registration
- Use of Multiple Systems
- Decision-Making
- Time Management
Timeline
Customer Service Representative
Citibank
09.2022 - 10.2023
Disputes Intake Representative
Fifth Third Bank
09.2021 - 04.2022
Clerk
US Postal Service
07.2019 - 01.2021
PROGRAM SPECIALIST
EVERSANA
05.2018 - 04.2019
CUSTOMER SERVICE /SPECIALTY PHARMACY
HUMANA INSURANCE
11.2016 - 09.2017
CUSTOMER SERVICE AGENT
MACY'S CREDIT & CUSTOMER SERVICE CENTER
03.2016 - 09.2016
COLLECTIONS SPECIALIST
CASH AMERICA
10.2014 - 02.2016
RESIDENT SERVICE ASSOCIATE
MALLARD COVE SENIOR LIVING
05.2013 - 09.2014
Internship Student
FAMILY VIOLENCE PREVENTION CENTER
11.2010 - 03.2011
CASHIER
WENDY'S
07.2008 - 02.2009
CASHIER
KROGER CO.
05.2005 - 03.2007
Bachelor of Arts Degree in Psychology -
Central State University
Dean's list
Withrow University High School