Dominique Betford
Marietta,GA
Summary
Experienced and educated professional seeking a company that values expertise and contributions towards surpassing organizational goals. Equipped with a strong background in managment, adept at utilizing skills and knowledge to drive success. Committed to delivering exceptional results, eager to collaborate with a dynamic team and make a significant impact on the company's growth trajectory.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Walmart
06.2020 - Current
- Improved resource utilization and waste reduction by improving operational planning and business frameworks
- Responsible for interviewing, hiring, and training new employees, as well as creating employee schedules
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Associate
Burger King
12.2019 - 08.2020
- Was able to provide services quickly and with a high level of accuracy
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Keep track of inventory and keep the workplace tidy
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
Assistant Manager
Simply 10
08.2019 - 03.2020
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Taco Bell
08.2017 - 08.2019
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Increased operational efficiency by training staff on best practices and protocols
- Found, interviewed, and hired people who would add value to the team while also bringing a lot of experience
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Organized weekly meetings with store associates to discuss sales and customer service objectives
Education
Some college (No degree) - Psychology
Talladega College
Talladega, AL05-2027
High School -
Theodore Roosevelt College And Career Academy
Gary, IN01.2017
Skills
- Team management
- Regulatory compliance
- Operational improvement
- Employee scheduling
- Problem resolution
- Verbal and written communication
- Creative merchandising
- Effective leader
- Coaching and mentoring
- Human resources management
- Strategic planning
- Supervision
- Inventory management
- Operations management
- Efficient in Microsoft
- Intermediate typing
- Dependable
- Customer rapport
- Team motivation
- Policy administration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Walmart
06.2020 - Current
Associate
Burger King
12.2019 - 08.2020
Assistant Manager
Simply 10
08.2019 - 03.2020
Assistant Manager
Taco Bell
08.2017 - 08.2019
Some college (No degree) - Psychology
Talladega College
High School -
Theodore Roosevelt College And Career Academy
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