Dominique Binns
Yorktown,VA
Summary
Dynamic professional with experience at Sentara Healthcare, excelling in project management and customer support. Proven track record in compliance implementation and safety protocols, enhancing operational integrity and fostering a culture of awareness. Recognized for optimizing service accessibility and contributing to successful project outcomes through effective task management and prioritization strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tech 2
Sentara Healthcare
08.2016 - 08.2025
Established and enforced regular cleaning protocols for restrooms, prioritizing high-touch surfaces and overall sanitation.
Facilitated visitor interactions to optimize engagement and improve service accessibility.
Assisted in executing projects by managing multiple tasks effectively. Supported team performance through prioritization strategies. Contributed to successful project outcomes by balancing workload distribution.
Facilitated seamless call transfers to relevant departments for efficient customer support.
Oversaw daily maintenance of common areas, ensuring cleanliness and aesthetic enhancement.
Supported compliance with HIPAA and OSHA guidelines through effective policy implementation. Assisted in enhancing workplace safety and privacy measures to promote operational integrity. Contributed to fostering a culture of awareness regarding regulatory standards.
Education
Certificate - Medical Assistant
Orion College
Florida07.2017
Skills
- Project management
- Customer support
- Compliance implementation
- Safety protocols
Accomplishments
Promoted to Tech 2
Certification
Certification in Medical Assistant
Timeline
Tech 2
Sentara Healthcare
08.2016 - 08.2025
Certificate - Medical Assistant
Orion College