Dominique Broaden
Romulus,MI
Summary
I possess a comprehensive background in coordinating services, customer relations, case management and working with cross-functional teams to develop plans and resources for clients. My exemplary cultural competency, organizational, time management, and communication skills will validate my qualifications for this professional opportunity. My current path and skills included computer technology, as I am obtaining a Master's in Cybersecurity. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Resource Navigator
City Of Detroit/Open Door Organization-Part-Time
10.2022 - Current
- Conduct intake assessments for program participants to determine qualification
- Collect, store, and submit proper documentation for enrollee's
- Enrolling participants into job training or education programs and/or small business placements
- Provide support services to enrollee's as necessary with available resources
- Track participants progress and program milestones in SharePoint reports.
- Continuing to develop strong organizational and communication skills through coursework and work experience
Foster Care Worker
Bethany Christian Services
02.2017 - 11.2017
- Managed caseload of 8-12 clients daily to provide foster care services on behalf of children ranging from newborns to 18 years of age
- Conducted risk assessments on children in both school and home settings to assess their behavior and identify any concerns
- Partnered with Guardian ad litems, the juvenile court system, and various social workers and psychologists to develop and implemental care plans which would result in family reunification
- Coordinated support resources for parents and guardians while working with Michigan Department of Health and Human Services (MDHHS) and various community organizations; resources included but were not limited to substance abuse counseling, housing assistance, financial assistance, etc
- Key Highlights, Projects, & Accomplishments:
- Case management efforts resulted in three successful adoptions and four successful reunifications with biological parents
- Completed training on domestic violence (DV) which provided education on identifying DV and coordinating support resources for victims
- Employment Gap due to relocation to Michigan
Family Case Manager II
Department of Child Services
08.2015 - 12.2015
- Duties were similar in scope to the aforementioned role with emphasis on case management and coordinating child/foster care services
- Key Highlights, Projects, & Accomplishments:
- Completed a three-month child welfare case management training via the State of Indiana.
Education
Bachelor of Science (B.S - Human Services Management
University of Phoenix
Southfield05.2015
Associate of Arts (A.A - Healthcare Administration
University of PhoenixMichigan College of Beauty
Southfield05.2011
Skills
- EXPERTISE
- Case Management
- Child Services/Foster Care
- Human Rights
- Social Services
- Cultural Competency
- Data Integrity
- Customer Relationship
- Management (CRM)
- Customer Service
- Community Outreach
- Technical Skills:
- MS Office Suite
- (Word, PowerPoint, Excel,
- Outlook, etc)
- Reading Comprehension
Timeline
Resource Navigator
City Of Detroit/Open Door Organization-Part-Time
10.2022 - Current
Foster Care Worker
Bethany Christian Services
02.2017 - 11.2017
Family Case Manager II
Department of Child Services
08.2015 - 12.2015
Bachelor of Science (B.S - Human Services Management
University of Phoenix
Associate of Arts (A.A - Healthcare Administration
University of PhoenixMichigan College of Beauty
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