Dominique Brown
West Point,GA
Summary
Dedicated, results-driven professional with extensive experience in fraud analysis, financial crime prevention, and customer service. Proven ability to excel in fast-paced environments, effectively supervise, motivate teams, drive productivity and profitability. Adept at resolving complex issues with a commitment to excellence and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Senior Fraud Analyst III
Truist Bank
06.2016 - Current
- Conduct thorough reviews of complex fraudulent transactions as a secondary reviewer.
- Make informed decisions, resolutions in alignment with company policies and procedures.
- Address, resolve customer inquiries, and complaints with a focus on empathy and respect.
Financial Crime Specialist
Wells Fargo Bank
12.2007 - 06.2016
- Analyzed potential check, debit card fraud, mitigating financial losses and business disruptions.
- Contacted customers, managed cases with urgency and attention to detail.
- Resolved customer inquiries with a commitment to respect and professionalism.
- Handled various account functions including initiating fraud claims and managing account status.
Data Entry Specialist
Wells Fargo Bank
11.1999 - 12.2007
- Processed transactions across internal operations to support commercial and wholesale banking services.
- Verified, corrected data entry errors, ensuring accuracy and compliance with internal controls.
- Oversaw special accounts to ensure timely processing and adherence to deadlines.
- Managed branch, customer inquiries, resolved out-of-balance conditions, and processed cash letters.
Customer Service Representative
First Union Bank
05.1996 - 11.1999
- Addressed, resolved customer requests, concerns, complaints with tact and efficiency.
- Conducted research on customer accounts to define, and implement effective solutions.
- Provided prompt, accurate responses to inquiries from customers, branch personnel, and other departments.
Retail Sales Clerk
JCPenney
09.1989 - 12.1995
- Processed payments by various methods, issued receipts, refunds, and credits.
- Maintained a clean, orderly checkout area while providing excellent customer service.
- Greeted customers and handled transactions with professionalism.
Education
Associate of Business Administration - Business Administration And Management
Strayer University
Morrow, GA03.2014
Skills
- AML Compliance
- Fraud Detection & Prevention
- Fraud Loss Mitigation
- Financial Crime Analysis
- Transaction Monitoring
- Customer Service Excellence
- Data Verification & Error Correction
- Team Supervision & Motivation
- Conflict Resolution
- Problem-Solving Abilities
- Attention to Detail
- Time Management
Timeline
Senior Fraud Analyst III
Truist Bank
06.2016 - Current
Financial Crime Specialist
Wells Fargo Bank
12.2007 - 06.2016
Data Entry Specialist
Wells Fargo Bank
11.1999 - 12.2007
Customer Service Representative
First Union Bank
05.1996 - 11.1999
Retail Sales Clerk
JCPenney
09.1989 - 12.1995
Associate of Business Administration - Business Administration And Management
Strayer University
Similar Profiles
Orinthia (O.J.) BeaversOrinthia (O.J.) Beavers
Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)
ERIC ISAIAH BOATENGERIC ISAIAH BOATENG
Relationship Banker at Truist BankRelationship Banker at Truist Bank
Tiaranee Williams-KelleyTiaranee Williams-Kelley
Business Client Care Servicing Specialist I at Truist BankBusiness Client Care Servicing Specialist I at Truist Bank
Leighton WiseLeighton Wise
Digital Product Manager at Truist BankDigital Product Manager at Truist Bank
Jacie ReardenJacie Rearden
Express Claims Specialist at AllstateExpress Claims Specialist at Allstate