Dominique Brown
Amazon
Houston,TX
13
years of professional experience
Results-driven Fulfillment Associate with a proven track record in streamlining operations, enhancing team efficiency, and maintaining accurate inventory records. Committed to delivering timely order fulfillment and fostering a collaborative work environment.
Work History
Fulfillment Associate L1
6 Years 4 Months- Coordinated order fulfillment processes to ensure timely delivery of customer packages.
- Operated material handling equipment, including forklifts and pallet jacks, to streamline warehouse operations.
- Monitored inventory levels and conducted cycle counts to maintain accurate stock records.
- Trained new associates on safety protocols and operational procedures to enhance team efficiency.
- Implemented process improvements that reduced order processing time and minimized errors.
- Collaborated with cross-functional teams to resolve issues impacting workflow and customer satisfaction.
- Led efforts in maintaining cleanliness and organization within the warehouse environment for optimal productivity.
- Analyzed performance metrics to identify trends and inform strategic decisions for operational enhancements.
Server
2 Years 3 Months- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests.
- Trained new staff on service protocols and restaurant policies to enhance team performance.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma
Skills
Product picking
Product packaging
Inventory staging
Quality assurance
Attention to detail
Data entry
Work prioritization
Multitasking and organization
Workplace cleanliness
Teamwork and collaboration
Customer interaction
Problem-solving
Adaptability
Punctual and reliable
Flexible availability
Basic math
Basic math
Timeline
Fulfillment Associate L1
Amazon
04.2020 - CurrentRead More
Server
Brookdale
12.2013 - 03.2016Read More
Victory Prep
High School Diploma
Read More