Dominique Cafarella
Hamburg
Summary
Counseling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.
Overview
10
10
years of professional experience
Work History
Counselor
Horizon Health Services
08.2022 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Direct Support Professional
People Inc.
01.2021 - 08.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Bakery Worker
Wegmans
11.2019 - 04.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Sales Associate
JCPenney
06.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
JCPenney
09.2015 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Master of Science - Mental Health Counseling
Canisius College
Buffalo, NY08-2023
Bachelor of Arts - Psychology
Medaille College
Buffalo, NY05-2021
Associate of Science - Liberal Arts And Sciences
Corning Community College
Corning, NY05-2018
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Building rapport
- Client advocacy
- Crisis intervention techniques
- Behavior monitoring
- Psychoeducation
- Treatment Planning
- Relapse prevention
- Substance abuse counseling
Timeline
Counselor
Horizon Health Services
08.2022 - Current
Direct Support Professional
People Inc.
01.2021 - 08.2022
Bakery Worker
Wegmans
11.2019 - 04.2021
Sales Associate
JCPenney
06.2018 - 08.2020
Sales Associate
JCPenney
09.2015 - 05.2018
Master of Science - Mental Health Counseling
Canisius College
Bachelor of Arts - Psychology
Medaille College
Associate of Science - Liberal Arts And Sciences
Corning Community College
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