Dominique Calahan
Oak Lawn,IL
Summary
Dynamic operations leader with proven success in enhancing service delivery and client satisfaction. Expertise in staff training, relationship building, and problem-solving drives operational excellence.
Overview
14
14
years of professional experience
Work History
Manager Director
Burton-E.W.Calahan Funeral Home
09.2018 - 02.2026
- Led operational strategies to enhance service delivery efficiency and client satisfaction.
- Developed training programs for staff to improve service quality and compliance with regulations.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Implemented new technology systems for enhanced record-keeping and client communications.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed 10 customer accounts, ensuring accurate information and timely updates.
- Coordinated with over 10 local organizations to promote community engagement and awareness initiatives.
- Evaluated funeral service practices, identifying areas for improvement in operations and customer experience.
- Mentored 5 junior staff, fostering a collaborative environment focused on professional development and excellence.
- Managed financial planning, ensuring budget adherence while improving overall profitability of services offered.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Onboarded new employees with training and new hire documentation.
- Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Managed financial operations, payroll and accounting processes.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Ordered check stock and printed payroll checks.
- Implemented strategic initiatives to enhance client satisfaction and service quality.
- Directed funeral home operations, ensuring compliance with industry regulations and standards.
Data Entry Clerk
Anixter Wesco
09.2011 - 04.2014
- Entered and maintained accurate data in inventory management systems.
- Processed 50 order entries and updates daily and efficiently to ensure timely fulfillment.
- Adhered to data entry protocols, enhancing overall accuracy and consistency.
- Collaborated with team members to streamline data processing workflows.
Education
Associate of Science - Mortuary Science
Worsham College
Wheeling, IL03-2011
Skills
- Operations management
- Cross-functional team coordination
- Organizational development
- Customer service
- Time management
- Clear communication
- Task delegation
- Verbal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Manager Director
Burton-E.W.Calahan Funeral Home
09.2018 - 02.2026
Data Entry Clerk
Anixter Wesco
09.2011 - 04.2014
Associate of Science - Mortuary Science
Worsham College