Dominique Coleman
Houston,TX
Summary
Customer Service Professional with over 10 years of experience in sales across phone, counter, and email channels. Skilled in CRM software, conflict resolution, and team leadership. Recognized for a positive attitude and a commitment to exceeding company goals
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
CUSTOMER SERVICE SPECIALIST
YORK
12.2023 - 07.2025
- Spearheaded the merchandising in the Branch to promote Hot Sales items and increased sales in our Parts and Supplies category.
- Supervised weekly and monthly Inventory controls and counts.
- Spearheaded the reorganization of the showroom to increase the showroom counter transactions.
- Facilitated customer interactions through phone, counter, email, and text throughout the day and delegated these tasks to take care of the customer.
- Executed daily opening and closing store procedures, ensuring accurate cash drawer balances and seamless store operations. Led the team in maintaining high standards of accuracy and efficiency.
- Led inventory reporting and weekly counts, identifying and resolving discrepancies to ensure data accuracy and prevent theft.
Call Center Specialist
Carrier Enterprise
Houston, Tx
04.2023 - 12.2023
- Managed inbound customer calls to provide product information and support.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Assisted customers with order processing and tracking through company systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls promptly and professionally.
- Greeted customers warmly and ascertained problem or reason for calling.
- Followed up on customer inquiries not immediately resolved.
- Provided customer service to callers, including resolving issues and answering inquiries.
- Resolved customer complaints via phone, email, mail, or social media.
- Identified customers' needs, clarified information, researched every issue and provided solutions.
COUNTER BRANCH SALES
CARRIER ENTERPRISE
04.2021 - 12.2023
- Increased sales in Parts and Supplies through strategic merchandising and showroom reorganization.
- Managed weekly and monthly inventory controls and counts.
- Planned and delivered training for new employees.
- Facilitated customer interactions via phone, counter, email, and text; delegated tasks to ensure customer satisfaction.
- Built strong customer relationships to achieve company sales goals.
- Performed daily closing duties, including cash drawer balancing.
EKG TECHNICIAN
NORTH CYPRESS MEDICAL CENTER
10.2009 - 04.2017
- Supervised and trained staff on EKG placements and protocols.
- Performed stress tests for inpatients and outpatients.
- Documented patient interactions and maintained medical records.
- Consulted with doctors and nurses regarding test results.
ASSISTANT MANAGER
MAXRAVE
10.2003 - 10.2009
- Balanced cash register and managed reporting.
- Supervised and developed a team of 10 staff members.
- Generated bi-weekly payroll and created weekly schedules.
- Managed branch inventory.
Education
Langham Creek High School
Houston, TxSome College (No Degree) - Electrocardiogramy Technician
Houston Community College
Houston, TXSkills
- Merchandising & Inventory Management
- Customer Service & Relationship Building
- Sales Planning & Execution
- Payroll & Scheduling
- Training & Team Leadership
- Proficient in Word & Excel
- Merchandising
- Inventory management
- CRM documentation
- Order processing
- Good communication skills
- Call center experience
- POS systems expert
- Spreadsheets
- Medical terminology
- Call centers
Title
Customer Service/Sales Professional
Languages
English
Professional
Certification
Certificate of completion of Electrocardiography
References
References available upon request.
Timeline
CUSTOMER SERVICE SPECIALIST
YORK
12.2023 - 07.2025
Call Center Specialist
Carrier Enterprise
04.2023 - 12.2023
COUNTER BRANCH SALES
CARRIER ENTERPRISE
04.2021 - 12.2023
EKG TECHNICIAN
NORTH CYPRESS MEDICAL CENTER
10.2009 - 04.2017
ASSISTANT MANAGER
MAXRAVE
10.2003 - 10.2009
Langham Creek High School
Some College (No Degree) - Electrocardiogramy Technician
Houston Community College