Jennifer Arreola

Retail Associate (Promoted through 4 roles)

Customer Service Specialist (September 2021 – Present)

• Front Desk: Welcoming customers using the store's G.E.T. strategy to take care of complex returns, exchanges, payments, and phone inquiries.
• Online Orders: Managed all curbside, delivery, and online orders, which included calling vendors to check on delivery times.
• Management Partnership: Partner directly with store management to resolve complex customer escalations, communicate operational and stock issues, and implement service improvements.
• Store Sales: Helped hit store goals by signing people up for store credit cards, rewards programs, and PRO memberships.
• Problem Solving: Monitor stock levels across the store and suggest matching or alternative items to save the sale when specific products are out of stock.

Paint Floor Associate (March 2020 – September 2021)

• Paint Expert: Promoted to the paint department to mix and match custom colors for DIYers and professional contractors.
• Certified Specialist: Earned an official Paint Certification and maintained deep knowledge of store paint products to best assist customers with their projects.
• Inventory & Maintenance: Kept the department neat, organized, and fully stocked by down-stocking materials and facing product shelves.
• Heavy Machinery: Earned an Electric Ladder Certification to safely move heavy stock and manage overhead inventory.

Store-Side Cashier (October 2019 – March 2020)

• Morning Opener: Promoted from the MET team to the store-side front end, arriving early to prepare the front end and ensure a smooth start to the business day.
• Transaction Accuracy: Handled high-volume cash, credit, and gift card transactions with accuracy while maintaining short wait times.
• Asset Protection: Remained vigilant at the front end, using loss prevention strategies to spot mismarked items and safeguard store inventory.

MET Team Associate (April 2019 – October 2019)

• First Hired Role: Worked closely in a team environment to complete large-scale merchandising updates, store resets, and general shelf maintenance.
• Independent Execution: Trusted with solo assignments and specific bay projects, working independently to complete individual tasks with minimal supervision.
• Inventory Auditing: Conducted strict inventory counts, logged product changes, and verified that shelf pricing tags matched store layouts.

Retail Associate (Promoted through 4 roles)

Closing Lead (March 2019 – April 2019)

• Store Leadership: Managed front-end operations, handled daily and weekly sales reporting, and coached team associates to drive revenue and hit weekly sales goals.
• Financial Accountability: Opened and closed registers, verified and transported cash drawers, and resolved customer payment or pricing complaints.
• Team & Schedule Management: Handled associate workplace issues, coordinated schedule requests, and directed team members to clear final daily tasks.
• Secure Closing Procedures: Oversaw total store shutdown, ensuring all doors were securely locked, the perimeter was safe, and the alarm system was fully activated.

Production / Floor Associate / Cashier (March 2016 – April 2019)

• Dynamic Multitasking: Balanced multiple responsibilities seamlessly, shifting smoothly between production processing, floor organization, and front-end cashiering based on store needs.
• Donation Processing: Assisted community donors with drop-offs, sorted and categorized incoming apparel and bric-a-brac merchandise quickly by size and color.
• Sales Floor Rotation: Maintained a fresh and fast-moving sales floor by regularly rotating clothing inventory and putting out new accessories and housewares.
• Department Upkeep: Organized clothing and footwear departments by size and color to keep the sales floor presentation immaculate, neat, and highly scannable.
• Merchandise Markdowns: Executed price markdowns and pulled aged inventory from racks according to weekly corporate markdown schedules.
• Training & Onboarding: Welcomed and coached new store associates and community volunteers on department standards and organization rules.
• Front-End Transactions: Handled cash, card, and register opening/closing tasks while ensuring fast checkout times and wrapping customer purchases safely.
• Communication & Loss Prevention: Managed the store paging system, answered phone lines, rotated high-value jewelry stock, and remained vigilant against price tampering and shoplifting.

• As a Front Crew member, Operated cash register, took orders, and maintained clean workstations to enhance customer service. Managed inventory and unloaded shipments to ensure product availability and sanitation standards. My duties included food production, preparation, and stocking, while following daily work procedures and company policies. Confirmed food quality, presentation, and proper storage temperatures to meet safety regulations.
• Provided exceptional customer service by efficiently taking orders and addressing inquiries.
• Collaborated with team members to maintain smooth workflow during peak hours.
• Operated kitchen equipment and ensured adherence to safety and sanitation standards.