Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dominique Cotton-Alston

Secretary
Minneapolis,MN

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

Boys and Girls Club Of The Twins Cities
1 2018 - Current
  • membership specialist
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, donors, and vendors.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and donors professionally and provided friendly, knowledgeable assistance.
  • Handled incoming donations for nonprofit
  • Coordinated community events
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Home Health Aide

Augustana Care
11.2016 - 01.2018
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Home Health Aide

Pinnacle Services
03.2015 - 06.2016
  • Training new employees
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Working hand and hand with RN


Outbound Sales Call

Satcom Call Center
01.2015 - 05.2015
  • New Customer Verification
  • Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
  • Sales

Greeter/ Cashier

Radisson Hotel
06.2014 - 08.2014
    • Welcomed customers and helped determine their needs.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
    • Worked flexible schedule and extra shifts to meet business needs.

Human resource float

Hennepin County Medical Center
05.2012 - 09.2012
    • Learned semi-skilled and advanced work by shadowing experienced workers.
    • Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
    • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.

Education

High School Diploma -

Metropolitan State University
St Paul, MN
05.2001 -

Skills

Data Entry

Multitasking

Guest Relations

Confidential information management

Excellent Communication

Customer Service

Phone and Email Etiquette

Certification

Educated In Computer Systems All microsoft

References

Available upon request

Timeline

Home Health Aide

Augustana Care
11.2016 - 01.2018

Home Health Aide

Pinnacle Services
03.2015 - 06.2016

Outbound Sales Call

Satcom Call Center
01.2015 - 05.2015

Greeter/ Cashier

Radisson Hotel
06.2014 - 08.2014

Human resource float

Hennepin County Medical Center
05.2012 - 09.2012

High School Diploma -

Metropolitan State University
05.2001 -

Receptionist Administrator

Boys and Girls Club Of The Twins Cities
1 2018 - Current

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