
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes people management, project management, invoicing, scheduling, KPIs, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Worked directly with CEO, Director of Compliance, Director of HR, and Director of Compliance to build three successful self sustaining locations. Created SOPs for front and back of house to preform above industry standards. Developed pricing strategy with a variety of menu options to lead in a competitive market. Trained and developed teams that excelled in customer satisfaction, compliance, inventory accuracy, and reaching all financial KPIs. Directing ongoing projects to keep all parties aligned and focused.
Oversaw daily operations, ensuring compliance with company policies and procedures. Managed inventory levels, optimizing stock replenishment and reducing waste. Trained and mentored staff, fostering a collaborative team environment.