Dominique D Eason
Chicago
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
16
16
years of professional experience
Work History
Mail Clerk
Cook County Sheriff Department Of Corrections
Chicago
01.2024 - Current
- Sorted and distributed incoming mail to ensure timely delivery to departments.
- Maintained accurate records of outgoing correspondence to facilitate tracking and accountability.
- Operated postal equipment while ensuring proper handling of sensitive materials to maintain confidentiality.
- Answered telephones, directed calls, and took messages.
Customer Service Representative
L.E.M. INC
Chicago
05.2021 - 01.2024
- Documented and resolved customer service issues through research, ensuring customer satisfaction.
- Handled customer inquiries, billing questions, and service requests to provide timely assistance.
- Answered inbound calls daily to address concerns, schedule appointments, and facilitate sales processes.
Non-Emergency Dispatcher
P&P Safety Transportation
Tinley Park
05.2018 - 04.2021
- Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephones or two-way radios.
- Conferred with customers and supervisors to resolve inquiries and coordinate service requests effectively.
- Resolved customer issues by providing information on available services and solutions.
- Logged daily data in dispatch logs and databases.
- Updated records with all interactions and customer transactions.
Lead Home Health Aide
Gareda LLC
Chicago
06.2013 - 04.2018
- Assisted individuals with advanced Alzheimer's and Parkinson's in sustaining health and quality of life despite challenges.
- Monitored home environments to identify and document issues, ensuring timely reporting and intervention.
- Maintained up-to-date records of patient vitals, behaviors, and symptoms to support effective care planning.
Call Center Representative
NORC at the University of Chicago
Chicago
07.2010 - 05.2013
- Conducted telephone screenings and interviews for studies on health care, education, and other significant issues.
- Managed incoming calls, chat messages, and email communications to resolve product concerns.
- Assisted callers with inquiries and resolved issues effectively.
- Conducted surveys and collected data for research projects.
- Utilized call tracking software to document interactions accurately.
Education
Bronzeville Scholastic Institute
Chicago, ILLINOISSkills
- Customer service excellence
- Complaint Resolution
- Call handling techniques
- Attention to detail
- Mail sorting
- Effective communication
- Active listening
- Team collaboration
Timeline
Mail Clerk
Cook County Sheriff Department Of Corrections
01.2024 - Current
Customer Service Representative
L.E.M. INC
05.2021 - 01.2024
Non-Emergency Dispatcher
P&P Safety Transportation
05.2018 - 04.2021
Lead Home Health Aide
Gareda LLC
06.2013 - 04.2018
Call Center Representative
NORC at the University of Chicago
07.2010 - 05.2013
Bronzeville Scholastic Institute