DOMINIQUE DURHAM
Communications Specialist (Switchboard Operator)
Reidsville,NC
Summary
Customer-focused professional with 2 years of experience delivering exceptional service in a fast-paced university environment. Skilled in building positive relationships, resolving customer inquiries, and providing outstanding support with professionalism and efficiency. Known for reliability, strong communication, and creating positive customer experiences through exceptional service.
Overview
2
2
years of professional experience
Work History
Communications Specialist (Switchboard Operator)
07.2024 - Current
- Serve as the primary point of contact for students, faculty, staff, alumni, and visitors, delivering exceptional customer
- Managed high volume of incoming calls, ensuring accurate and efficient call routing
- Resolve customer inquiries by actively listening, identifying needs, and connecting callers with the appropriate departments or resources
- Built positive relationships through clear communication and empathy, resulting in enhanced customer satisfaction
- Collaborated with university departments to streamline customer support processes, enhancing service delivery.
- Maintain confidentiality while handling sensitive information with discretion and professionalism
- Engaged in professional communication with diverse individuals to foster understanding. with individuals from diverse backgrounds.
Education
High School Diploma -
Reidsville High School
Reidsville, NC06-2024
Skills
- Corporate communications
- Content management
- Call handling techniques
- Customer service
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Detail-oriented
- Office Suite
Timeline
Communications Specialist (Switchboard Operator)
07.2024 - Current
High School Diploma -
Reidsville High School