Brian Cifuentes
Miami,Florida
Summary
Communications professional with extensive experience in centralized, multi-facility hospital operations, emergency activation, and high-volume call handling. Proven ability to remain calm, accurate, and decisive in time-sensitive situations while following strict procedures and documentation requirements. Experienced in rotating shift environments and ongoing system and policy changes. Seeking to transition into a Fire Rescue Dispatcher Trainee role supporting public safety operations in Miami-Dade County.
Overview
18
18
years of professional experience
Work History
Communications Specialist (Switchboard / Telecommu
Jackson Health System, JMH
07.2024 - Current
- Serve as the central communications hub for multiple hospital facilities, routing high-volume calls accurately based on urgency, location, and established procedures
- Respond immediately to emergency and priority communications, activating appropriate response protocols and coordinating notifications across departments and facilities.
- Monitor dedicated emergency communication lines and indicators, ensuring rapid response, verification, and follow-up during critical incidents.
- Perform authorized paging and overhead announcements for emergency codes and STAT situations in accordance with facility-specific procedures.
- Maintain accurate documentation and logs for emergency activations, communications, and follow-up actions.
- Multitask across multiple communication systems while maintaining accuracy, composure, and attention to detail in high-stress situations.
- Participate in ongoing training on new communication systems and workflows, adapting to policy and procedural changes as implemented.
Switchboard Operator (PBX)
Palmetto General Hospital
09.2023 - 07.2024
- Managed incoming calls and communications for a busy hospital environment, ensuring accurate routing and timely responses
- Acted as a central point of contact between hospital staff, physicians, departments, and the public.
- Monitored and responded to alarms and emergency notifications in accordance with established procedures.
- Maintained confidentiality and adhered to safety and security protocols at all times.
Patient Transporter
Jackson Health System, JMH
01.2018 - 03.2021
- Navigated a large, multi-building hospital campus to transport patients safely and efficiently according to schedules and clinical priorities.
- Verified patient identity and transport requirements prior to movement, ensuring compliance with departmental protocols.
- Communicated delays or special considerations to dispatchers, nurse leaders, and supervisors to support coordinated care.
Patient Transporter
HCA FLORIDA KENDALL HOSPITAL
06.2008 - 03.2012
- Coordinated patient transport activities based on physician orders and unit needs
- Maintained accurate communication with nursing staff regarding patient readiness and transport status
Education
GED -
ROBERT MORGAN EDUCATIONAL CENTER
Miami, FLSkills
- Emergency & Priority Communications
- Multi-Tasking Under Pressure
- Accurate Documentation & Logging
- Procedure & Protocol Adherence
- Confidential Information Handling
- Rotating Shift Operations
Languages
English
Spanish
Timeline
Communications Specialist (Switchboard / Telecommu
Jackson Health System, JMH
07.2024 - Current
Switchboard Operator (PBX)
Palmetto General Hospital
09.2023 - 07.2024
Patient Transporter
Jackson Health System, JMH
01.2018 - 03.2021
Patient Transporter
HCA FLORIDA KENDALL HOSPITAL
06.2008 - 03.2012
GED -
ROBERT MORGAN EDUCATIONAL CENTER