US Navy veteran, and former volunteer firefighter that is proud to bring into this field exceptional knowledge from honorable military service, experience in supervision, emergency medical & fire services, emergency communications, hazmat operations, leadership, road safety, team dynamics, and peer sponsorship. Life long passion for the transportation industry. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Hi, I’m
Scott Vigil
Lakewood,CO
Summary
Overview
13
years of professional experience
1
Certificate
Work History
Jefferson County Communications Authority
Emergency Communications Specialist
08.2018 - 03.2024
Job overview
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments for 14 fire agencies
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
Golden Fire Department
Volunteer Firefighter
02.2018 - 02.2022
Job overview
- Administered first aid and conducted emergent response management.
- Assessed and repaired fire extinguishers and various fire equipment for 4 stations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and protect exposures
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Evaluated situations at emergency sites to determine and execute effective methods for saving lives and property.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
American Medical Response of Denver
EMT-B
05.2016 - 08.2018
Job overview
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scenes.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Inspected up to 40 fleet ambulances, medical supplies, and equipment during downtime.
- Promoted team effort when working with dispatch center, external public safety agencies, and health care providers.
- Demonstrated high standards of performance, including teamwork, communication, and compassion.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
- Strictly protected confidentiality of all information related to patient care activities and EMS operations.
American Medical Response of Denver
Dispatcher / EMT-B
07.2017 - 08.2018
Job overview
- To function primarily as call-taker responsible for receiving, recording, and effectively managing requests for ambulance assistance/transport from various sources.
- Offer pre-arrival instructions as indicated.
- Provide excellent customer service to both internal and external customers.
- Understand and adequately implement concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as minimum standard of care.
- Allocate over 40 EMS resources properly as need arises by application of appropriate decision-making rules and approved protocols.
- Responsible for accurate and complete data entry
- Responsible for generating applicable reports and checking for accuracy.
First Transit, Inc.
Bus Operator
11.2010 - 01.2017
Job overview
- Safe, timely & professional operations of 80 assigned Regional Transportation District contracted buses on assigned route(s).
- Provided exceptional customer service experiences to all passengers and assisted with boarding, provided directions, and collected fares.
- Maintained orderly operations and passenger interactions in accordance with RTD policies and procedures.
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering, & windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, & baggage stowing.
First Transit, Inc.
Supervisor / Disaptcher
04.2015 - 05.2016
Job overview
- Provide support and assistance to bus operators in performance of their duties in order to maintain efficient and reliable transit system.
- Monitor bus service and investigate and analyze situations that impact or may impact bus service.
- Interact with management, bus operators, other employees, passengers and public to coordinate problem resolution, provide information, carry out assignments, & maintain high-quality and timely transit service.
- Dispatch operators and maintain service in conjunction with other supervisors.
- Maintained route service and coordinated bus trades, accidents, and minimized time loss.
- Investigate accidents, incidents, disputes, and disturbances as assigned. In accordance with policy, and in conjunction with involved authorities, participate in emergency preparedness planning, implementation coordination. Monitor and coach operator performance and behavior. Coordinate problem resolution and assist in process and follow-up of customer service complaints and requests.
United States Navy
Aviation Boatswain Mate Fuels, 3rd Class Petty Officer
01.2011 - 01.2015
Job overview
- Operated, maintained, and repaired fueling and lubricating oil systems, including 17 service stations, 2 pump rooms, pumps, piping, valves, 134 tanks, and protective piping systems.
- Operated equipment associated with fueling and de-fueling of aircraft aboard ship.
- Operated motor-driven fueling equipment, and maintained fuel quality.
- Maintained divisional 128 damage control and firefighting equipment, damage control labeling, and ventilation in accordance with periodicity and 3M (material maintenance management) regulations.
- Responsible for 74 divisional spaces, divisional safety training, and supervising > 4 maintenance personnel.
- Rapid response to on-board emergencies, trained and coordinated firefighting and medical efforts for 18 on-board emergencies including medical casualties, fires, and deep rescue.
Education
United States Truck Driving SchoolWheat Ridge, CO
Class A CDL from Class A Commercial Vehicle Operation
04.2024
University Overview
- Relevant Coursework: ELDT Certified
Red Rocks Community CollegeLakewood, Colorado
Associate of Applied Science from Fire Science / Emergency Medical Services
05.2018
University Overview
- Graduated West Metro Fire Rescue RRCC Spring 2017 Fire Academy.
- Top 10% of class.
Front Range Community CollegeWestminster, Colorado
EMT-Basic Colorado & NREMT Certification from Emergency Medical Services
2016
University Overview
- Coursework in Public Relations, Intravenous Therapy, and ECG Interpretation.
Skills
- Customer service-oriented
- Teamwork and Collaboration
- Self-Motivated
- Technical aptitude
- Conflict resolution
- Team building
- High stress tolerance
- Honesty and fortitude
- Priority Management
- Privacy and Confidentiality
- Operational Standards
- National Crime Information Center (NCIC)
- Dispatch Operations
- Commercial Vehicle Operations
- Microsoft Office
- Interpersonal Skills
- Safety Measures
- Hazardous Materials Handling
- Fire Suppression
- Pre-Hospital Emergency Medical Care
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- CDL-A License - Doubles/Triples, Tanker, Hazmat Endorsements
- ELDT Training
Timeline
Emergency Communications Specialist
Jefferson County Communications Authority
08.2018 - 03.2024
Volunteer Firefighter
Golden Fire Department
02.2018 - 02.2022
Dispatcher / EMT-B
American Medical Response of Denver
07.2017 - 08.2018
EMT-B
American Medical Response of Denver
05.2016 - 08.2018
Supervisor / Disaptcher
First Transit, Inc.
04.2015 - 05.2016
Aviation Boatswain Mate Fuels, 3rd Class Petty Officer
United States Navy
01.2011 - 01.2015
Bus Operator
First Transit, Inc.
11.2010 - 01.2017
United States Truck Driving School
Class A CDL from Class A Commercial Vehicle Operation
Red Rocks Community College
Associate of Applied Science from Fire Science / Emergency Medical Services
Front Range Community College
EMT-Basic Colorado & NREMT Certification from Emergency Medical Services
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- CDL-A License - Doubles/Triples, Tanker, Hazmat Endorsements
- ELDT Training
Volunteer Experience
Volunteer Experience
Volunteer Firefighter from February 2018 - February 2022
Volunteer Experience
Volunteer Experience
Volunteer Firefighter from February 2018 - February 2022
Volunteer Experience
Volunteer Experience
Volunteer Firefighter from February 2018 - February 2022
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