Nakira Triplett
Claymont,DE
Summary
Results-driven professional with over 5 years of experience in customer service, administrative support, and communications across public safety, healthcare, financial services, and retail environments. Skilled in managing high-volume workloads, maintaining accurate records, coordinating information across multiple systems, and delivering exceptional customer service under pressure. Recognized for strong communication, problem-solving, attention to detail, and the ability to multitask while maintaining accuracy and confidentiality. Committed to supporting organizational goals through professionalism, efficiency, and dependable service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Emergency Communications Specialist
Wilmington Police Department
Wilmington, DE
06.2026 - Current
- Receive and prioritize emergency and non-emergency 911 calls, gathering critical information from callers in high-stress situations.
- Dispatch police, fire, and emergency medical personnel using Computer-Aided Dispatch (CAD), radio communications, and telephone systems.
- Monitor multiple radio channels and maintain clear, accurate communication with first responders during active incidents.
- Enter, retrieve, and update information in CAD and criminal justice databases while ensuring accuracy and confidentiality.
- Provide calm, professional assistance to callers experiencing emergencies and relay time-sensitive information to responding units.
- Coordinate emergency response activities while managing multiple tasks in a fast-paced, 24/7 communications center.
- Maintain detailed records of calls, dispatch activity, and incident information in accordance with agency policies and procedures.
- Follow established standard operating procedures to support public safety and officer safety.
Pharmacy Customer Care Specialist
Navitus Health Solutions/Qualified Staffing
Claymont, DE, USA
10.2025 - 02.2026
- Assist members with pharmacy benefit inquiries to ensure timely medication access and satisfaction.
- Contact pharmacies to verify stock and provide alternative options when medications are unavailable.
- Review member benefits and deliver accurate information to support seamless service.
- Document call details thoroughly while adhering to HIPAA and compliance standards.
- Navigate multiple systems efficiently to resolve issues and maintain high customer satisfaction.
Customer Service Representative
BlindSight Delaware Enterprises Inc
Wilmington, DE
01.2025 - 10.2025
- Updated customer accounts accurately and efficiently to ensure timely payments.
- Utilized payment processing systems to manage and resolve customer inquiries.
- Provided exceptional customer service to enhance the customer experience.
- Managed multiple systems to assist customers effectively and efficiently.
Tax Collections Specialist
Navient Solutions/Harris and Harris
Wilmington, DE
02.2021 - 01.2025
- Assisted clients in resolving unpaid tax debts and establishing repayment plans.
- Prepared comprehensive reports on tax receivables and performed financial data analysis.
- Applied tax regulations accurately to both personal and corporate accounts.
- Evaluated accounting systems to pinpoint areas of strength and identify control weaknesses.
- Collaborated with taxpayers to address concerns and facilitate efficient payment processing.
Store Associate
Christmas Tree Shops
Wilmington, DE
10.2020 - 10.2021
- Greeted customers and provided product information to enhance shopping experience.
- Monitored sales floor and merchandise displays to maintain presentation standards.
- Coordinated restocking and signage for promotions ranging from 10% to 90% off.
Title Clerk
9th and Lloyd Faster Auto Tags
Chester, PA
08.2020 - 10.2020
- Processed and verified 30+ vehicle title transactions weekly, ensuring accuracy and compliance with state regulations.
- Calculated and remitted state sales tax, service fees, and additional charges for title and registration transactions.
- Prepared and organized tax and title documentation for ownership transfers and vehicle registrations.
- Performed general clerical duties including filing, scanning, data entry, copying, and document organization.
- Assisted customers with title services and registration renewals while delivering excellent customer service.
- Utilized office equipment such as Xerox copiers, printers, and document scanners to process and complete records.
Patient Engagement Specialist
Gentle Touch Smiles Dentistry
Wilmington, DE
02.2019 - 07.2019
- Welcomed and checked in patients while maintaining a professional and organized front desk environment.
- Registered new patients and updated records in the office management system.
- Scheduled and confirmed appointments and managed high call volume through a central phone system.
- Communicated patient updates and important information to dental staff to support treatment planning.
- Assisted with patient preparation before dental procedures and responded to staff requests via communication devices.
- Maintained clean, organized work areas and ensured smooth patient flow throughout the office.
Cashier
Walt's Chicken
Wilmington, DE
01.2017 - 01.2019
- Greeted customers and processed 100+ daily orders through the point-of-sale system.
- Handled cash, credit, and check transactions while maintaining high accuracy with cash handling.
- Provided friendly and efficient service to enhance the customer experience.
- Restocked merchandise and maintained organized front counter areas.
- Collaborated with team members to maintain fast service and smooth restaurant operations.
Education
High School Diploma - undefined
Concord High School
06.2017
Skills
- Customer service
- Collections management
- Account management
- Payment processing
- Data entry and documentation
- Multitasking in high-volume environments
- Debt Management
- Compliance & Confidentiality
- Microsoft Office
- HIPAA Compliance
Certification
Driver’s License
Timeline
Emergency Communications Specialist
Wilmington Police Department
06.2026 - Current
Pharmacy Customer Care Specialist
Navitus Health Solutions/Qualified Staffing
10.2025 - 02.2026
Customer Service Representative
BlindSight Delaware Enterprises Inc
01.2025 - 10.2025
Tax Collections Specialist
Navient Solutions/Harris and Harris
02.2021 - 01.2025
Store Associate
Christmas Tree Shops
10.2020 - 10.2021
Title Clerk
9th and Lloyd Faster Auto Tags
08.2020 - 10.2020
Patient Engagement Specialist
Gentle Touch Smiles Dentistry
02.2019 - 07.2019
Cashier
Walt's Chicken
01.2017 - 01.2019
High School Diploma - undefined
Concord High School