Crafts, especially painting
Carole Alexander
Emergency Communications Specialist
Sanford.,NC.
Work Preference
Summary
Communications Specialist with a proven track record at Farmingdale State College, excelling in crisis management.
Professional Emergency Communications Specialist with strong background in crisis management and public safety.
Demonstrates effective problem-solving abilities, clear communication, and quick decision-making in high-pressure situations. Proven track record of fostering team collaboration and adaptability to meet evolving demands.
Skilled in multi-tasking, operating emergency communication systems, and maintaining calm under pressure.
Overview
42
42
years of professional experience
Work History
Emergency Communications Specialist
Farmingdale State College
10.2005 - 05.2017
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Provided valuable support during departmental engagements, facilitating smooth transitions by keeping team members informed and maintaining open lines of communication.
- Collaborated with corporate departments to implement internal communications.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Assisted in crisis management by quickly disseminating accurate information to all relevant parties during challenging situations.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Answered client queries and complaints to provide strong customer service.
Owner/Operator
C & R Cleaning Service
01.1975 - 01.2000
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Successfully sold business in 2000.
Education
High School Diploma -
Walt Whitman High School
Huntington, NY 05.2001 -
Skills
Data entry
Accomplishments
I returned home to care for my ailing mother. This entailed 20 years of diligent and personal home-care for an intelligent and strong-willed but physically disabled woman.
Many health emergencies arose that required crisis management and specialized training.
During these years I authored a care-giver's guide: There's No One Like Mom: Tips, Tools and Strategies for At Home Elder Care.
After her death I authored a book about my father: At a Moment's Notice, a Witness to Murder .
Additional Information
I live my life committed to integrity, fulfilling my duties as directed, to the best of my ability.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Interests
Reading, especially crime stories, adventure and action
Websites
Timeline
Emergency Communications Specialist
Farmingdale State College
10.2005 - 05.2017
High School Diploma -
Walt Whitman High School
05.2001 -
Owner/Operator
C & R Cleaning Service
01.1975 - 01.2000
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