Phyllis Peterson
Kissimmee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Orange County Sheriff Office
Orlando, FL
03.2012 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Dispatched over 100 calls per day.
Sales Associate
Nike Clearance Store
Kissimmee, FL
07.2010 - 03.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2014
Skills
- Critical Thinking
- Call Routing
- Emergency Medical Instruction
- Information Intake
- Providing Clear Directions
- Computer Skills
- Active Listening
- Dispatch Coordination
- Documentation and Recordkeeping
- Crisis Management
- 911 System Information Databases
- Data Entry
- Map Reading
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- CPR
Timeline
Emergency Communications Specialist
Orange County Sheriff Office
03.2012 - Current
Sales Associate
Nike Clearance Store
07.2010 - 03.2012
Associate of Arts -
Florida State College At Jacksonville
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