SUMMER WARNER
Titusville,FL
Summary
Certified 911 Public Safety Telecommunicator with strong focus on effective communication and crisis management. Skilled in emergency response, call handling, and prioritizing tasks under high pressure. Known for reliability, adaptability to changing circumstances, and fostering team collaboration to ensure successful outcomes. Proficient in using dispatch software, maintaining composure, and delivering precise instructions during emergencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Chenega Global Protections LLC
09.2024 - Current
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Office Administrative Associate
Precision Enterprises Inc
11.2023 - 09.2024
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Certified 911 Public Safety Telecommunicator
Titusville Police Department
09.2020 - 11.2023
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Read system maps and caller information, and documented details in system
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Worked flexible hours, night, weekend, and holiday shifts
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained energy and enthusiasm in a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Proved successful working within fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
Emergency Medical Technician
Coastal Health Systems of Brevard
01.2022 - 10.2022
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Medical Assistant
Medfast Urgent Care
02.2020 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Tested and recorded blood glucose levels
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Emergency Medical Technician
Coastal Health Systems of Brevard
06.2019 - 03.2020
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Screener
Immunotek Bio Centers LLC
02.2019 - 06.2019
- Conducted basic screening procedures to verify compliance with donation criteria
- Maintained clean, neat, and properly sterilized work area
- Recorded patients' medical history, vital statistics, or information such as test results into medical records
- Utilized finger sticks and screening equipment to check hematocrit and protein levels
- Obtained patient vitals such as height, weight, and blood pressure
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software
- Answered questions and provided appropriate assistance and communication to callers
- Disinfected tools, equipment and surfaces between patients
- Completed necessary reports and documentation on time and to specifications
Customer Service Cashier
Mike Erdman Nissan
06.2018 - 02.2019
- Counted money in drawers at the beginning and end of each shift
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Set up new sales displays
Cashier
Lowes Home Improvement
10.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Mentored new team members on POS system operation, customer service strategies and sales goals
Cashier
Sonnys Real Pit BBQ
08.2017 - 10.2017
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers
- Resolved problems with orders quickly and offered a refund or replacement
- Balanced cash drawer at beginning and close of shift
- Performed cash, card, and check transactions to complete customer purchases
Cashier
NOTU MWR
06.2017 - 08.2017
- Resolved problems with orders quickly and offered a refund or replacement
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers
- Interacted professionally through clear communication with customers to promote positive patron experiences
- Balanced cash drawer at beginning and close of shift
- Assisted customers in choosing menu items by providing food complementing information
Cashier
Home Depot
06.2016 - 04.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale
- Monitored self-checkout systems and provided assistance or intervention where required
Education
EMT Certificate - Emergency Medical Technology
Eastern Florida State College
Melbourne, Florida12.2018
High School Diploma -
Titusville High School
Titusville, Florida05.2017
Skills
- Communication Equipment Operation
- Emergency Vehicle Driving
- First Aid
- NCIC Database
- Critical Thinking
- Police Department Procedures
- Radio Frequencies Monitoring
- Computer Skills
- Data Entry
- Teletype Networks
- Emergency Medical Dispatch (EMD)
- Works Well Under Pressure
Certification
- EMT - Certified Emergency Medical Technician
- PST - Public Safety Telecommunicator
- First Aid/CPR Certified
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO)
- Emergency Medical Dispatcher (EMD)
Accomplishments
- Florida Ready to Work Program Silver Credential, 01/01/17
- Various Leadership Awards with NJROTC
- Attended Youth Leadership Conference, 01/01/15
- 911 PST of the Quarter, 01/01/22
Languages
English
Timeline
Emergency Communications Specialist
Chenega Global Protections LLC
09.2024 - Current
Office Administrative Associate
Precision Enterprises Inc
11.2023 - 09.2024
Emergency Medical Technician
Coastal Health Systems of Brevard
01.2022 - 10.2022
Certified 911 Public Safety Telecommunicator
Titusville Police Department
09.2020 - 11.2023
Medical Assistant
Medfast Urgent Care
02.2020 - 05.2020
Emergency Medical Technician
Coastal Health Systems of Brevard
06.2019 - 03.2020
Screener
Immunotek Bio Centers LLC
02.2019 - 06.2019
Customer Service Cashier
Mike Erdman Nissan
06.2018 - 02.2019
Cashier
Lowes Home Improvement
10.2017 - 06.2018
Cashier
Sonnys Real Pit BBQ
08.2017 - 10.2017
Cashier
NOTU MWR
06.2017 - 08.2017
Cashier
Home Depot
06.2016 - 04.2017
High School Diploma -
Titusville High School
EMT Certificate - Emergency Medical Technology
Eastern Florida State College
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