Anne Pritchard
Scarborough,ME
Summary
I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Overview
12
12
years of professional experience
Work History
Emergency Communications 9-1-1 Dispatcher
Town Of Scarborough
04.2017 - Current
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Provided support for law enforcement agencies by entering criminal history data.
- Assisted with investigations by providing information from various databases as requested.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals.
Secretary
Cardiothoracic Surgery
05.2015 - 01.2017
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and surgery success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
Collection Technician
American Red Cross
05.2014 - 05.2015
- Conducted Donor health screenings
- Preformed set up and take down of equipment
- Demonstrated excellence in Customer Service
- Ensured integrity of medical products
Emergency Department Technician/ Unit Coordinator
Mercy Hospital
06.2012 - 05.2014
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Reduced wait times for patients by efficiently triaging and prioritizing cases based on severity.
- Improved patient satisfaction by quickly addressing concerns and providing compassionate care.
- Collected accurate patient information, helping to streamline the registration process and reduce errors.
- Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff.
- Collaborated with multidisciplinary teams for comprehensive patient care, promoting seamless transitions between departments.
- Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
- Implemented crisis intervention techniques when needed, de-escalating potentially dangerous situations effectively.
Education
Telecommunications/ EMD, EFD/ 9-1-1 - Criminal Justice/ Telecommunications
Maine Criminal Justice Academy
Vassalboro06.2017
Certified Nursing Assistant (Licensed) - Nursing
Gray New Gloucester Adult ED
Gray06.2012
No Degree - Criminal Justice
Southern Maine Community College
South Portland2006
Skills
- Customer Service
- Risk Mitigation
- Information Documentation
- Deescalation
- Updating Logs
- Dispatching Field Personnel
- Prioritizing Calls
- Dispatching Procedures
- Communication Equipment Operation
- Attention to Detail
- Problem Solving
- Computer Proficiency
Timeline
Emergency Communications 9-1-1 Dispatcher
Town Of Scarborough
04.2017 - Current
Secretary
Cardiothoracic Surgery
05.2015 - 01.2017
Collection Technician
American Red Cross
05.2014 - 05.2015
Emergency Department Technician/ Unit Coordinator
Mercy Hospital
06.2012 - 05.2014
Telecommunications/ EMD, EFD/ 9-1-1 - Criminal Justice/ Telecommunications
Maine Criminal Justice Academy
Certified Nursing Assistant (Licensed) - Nursing
Gray New Gloucester Adult ED
No Degree - Criminal Justice
Southern Maine Community College
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