Richard Myers
River Edge,NJ
Summary
Previous success in improving operations and solving problems in high stress situations while maintaining professionalism, efficacy and accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Regional 9-1-1 Dispatcher/Non-Emergency Call Take
Northwest Bergen Central Dispatch
01.2019 - 07.2024
- Managed hundreds of high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Demonstrated adaptability in evolving situations by adjusting communication strategies in real-time as new information became available.
- Reduced crisis response time by implementing streamlined communication protocols between Dispatch and necessary responding emergency personnel.
- Mentored junior dispatchers by sharing best practices and offering constructive feedback on their performance.
- Demonstrated a commitment to continuous professional development by attending relevant training courses, staying informed of industry advancements, and pursuing additional certifications as needed.
Produce Clerk
Stop and Shop
02.2018 - 01.2019
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Senior Lifeguard
River Edge Swim Club
05.2011 - 01.2017
- Maintained accurate records of pool usage, chemical levels, incident reports, and equipment inventory for efficient operations management.
- Implemented water safety education programs for community members, increasing awareness of swimmer responsibility and reducing the number of incidents at the facility.
- Organized special events such as swimming competitions or fundraisers, coordinating logistics and promoting community involvement.
Education
Bachelor of Arts - Criminal Justice
Stockton University
Galloway, NJ05.2018
Skills
- Maintaining NJ and Federal database entries
- Customer Relations (ie Residents, Police/Fire and EMS Departments)
- Active Listening
- Problem-solving aptitude
- Interpersonal Skills/Effective Communications tactics
- Teamwork and Collaboration
- Analytical/Critical Thinking
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking Abilities
- Emergency Telecommunicator Certification (BTC)
- NJ Emergency Medical Dispatch Certification (EMD)
- CPR/AED
Timeline
Regional 9-1-1 Dispatcher/Non-Emergency Call Take
Northwest Bergen Central Dispatch
01.2019 - 07.2024
Produce Clerk
Stop and Shop
02.2018 - 01.2019
Senior Lifeguard
River Edge Swim Club
05.2011 - 01.2017
Bachelor of Arts - Criminal Justice
Stockton University
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