Jaime Sanchez
Omaha,NE
Summary
My goals are to become integrated with federal level careers, ascertain and implement unique, new, and standard setting skills, and to push my learned skills to new heights that will evolve them further.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
12
12
years of professional experience
Work History
Critical Call Dispatcher 1
Union Pacific
Omaha, Nebraska
04.2025 - Current
- Coordinated train schedules and ensured timely dispatching of freight shipments.
- Monitored track conditions and reported safety concerns to appropriate departments.
- Managed real-time data using dispatching software to optimize resource allocation.
- Collaborated with various teams to resolve issues affecting train operations.
- Provided instruction and support to junior dispatchers during shift transitions.
- Oversaw compliance with safety regulations and operational protocols in daily tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
Critical Call Dispatcher 2
Union Pacific Railroad
, USA
04.2020 - 04.2025
- Communicated with train crews to provide operational updates and instructions.
- Monitored real-time train movements using advanced dispatching software systems.
- Managed emergency situations by implementing safety protocols and procedures.
- Collaborated with various departments to ensure seamless operations across the network.
- Analyzed track conditions and reported issues to maintenance teams for resolution.
- Maintained accurate records of dispatch activities and service disruptions daily.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Airport Operations Dispatcher
City of Houston IAH
Houston, USA
01.2016 - 03.2020
Security Supervisor
Allied Universal
, USA
01.2014 - 01.2016
- Implemented new procedures and technologies that improved efficiency and streamlined operations for Allied Universal.
Education
Bachelor of Science -
San Jacinto North
05.2014
A+ Certified - Computer And Information Sciences
Job Corps
05.2010
Skills
- CAD based emergency response documentation
- State and Federal correspondence
- Emergency team coordination
- Communications amongst multiple department heads
- Critical call problem-solving
- Dispatch software
- Safety protocol implementation
- Problem solving
- Effective communication
- Attention to detail
- Team leadership
- Conflict resolution
- Stress tolerance
- Call handling
- Traffic monitoring
- Customer relations
- Service coordination
- Customer service
- Database updates
- Decision-making
- Database management
- Training new hires
- Equipment management
- Navigation support
- Vehicle coordination
- Team collaboration
- Active listening
References
Available upon request
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations for Allied Universal, Airport Operations for Bush Airport, and Union Pacific Railroad.
Timeline
Critical Call Dispatcher 1
Union Pacific
04.2025 - Current
Critical Call Dispatcher 2
Union Pacific Railroad
04.2020 - 04.2025
Airport Operations Dispatcher
City of Houston IAH
01.2016 - 03.2020
Security Supervisor
Allied Universal
01.2014 - 01.2016
Bachelor of Science -
San Jacinto North
A+ Certified - Computer And Information Sciences
Job Corps