Matthew Courage
Spring Hill,TN
Summary
A unique variation of working experience has fostered an attitude of determination, the ability to learn and grow quickly in all types of environment, all while keeping a professional demeanor regardless of stressors.
Overview
17
17
years of professional experience
Work History
Emergency Communications Specialist
Principal Financial Group Inc
11.2020 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- As Lead Trainer provided training and coaching to develop new Emergency Communication Specialists
- Followed established protocols for professional handling of emergency, and non-emergency situations.
- Proved successful working within tight deadlines in a fast-paced environment.
Security Officer
Securitas
05.2019 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Assistant Resident Manager
Arc Wayne
07.2016 - 02.2019
- Provided on-the-job training for all Direct Support Professionals in a fast paced, hands on working environment.
- Kept detailed logs on the finances of all supported individuals to protect those individuals financial wellbeing.
- Ensured proper staffing at all times in accordance with state rules and regulations.
Small Business Co-Owner
Pink Fork Antiques
08.2014 - 07.2016
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Managed purchasing and sales through a variety of sources.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Created exciting online merchandise displays to catch the attention of online customers to include historical research of the item itself.
- Managing shipping, and shipping costs.
Quality Assurance Technician
Harbec Plastics
10.2014 - 09.2015
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Cavalry Scout Sergeant
United States Army
06.2007 - 01.2014
- As troop Training Room Non-Commissioned Officer, kept track of personnel records, assisted in planning of training events, kept track of unit supplies and assisted the troop leadership.
- Instructed and mentored young soldiers on a daily basis.
- Self-motivated, with a strong sense of personal responsibility.
- Operated wheeled and tracked vehicles and communications equipment.
Education
No Degree - Human Resource Management
Bellevue University
Omaha Nebraska2021
No Degree - Fisheries Technology
Finger Lakes Community College
Canandaigua, NY2016
Skills
- Reading Comprehension
- Efficient Service
- Information Documentation
- Complex Problem-Solving
- Data Entry
- Verbal and Written Communication
Timeline
Emergency Communications Specialist
Principal Financial Group Inc
11.2020 - Current
Security Officer
Securitas
05.2019 - 11.2020
Assistant Resident Manager
Arc Wayne
07.2016 - 02.2019
Quality Assurance Technician
Harbec Plastics
10.2014 - 09.2015
Small Business Co-Owner
Pink Fork Antiques
08.2014 - 07.2016
Cavalry Scout Sergeant
United States Army
06.2007 - 01.2014
No Degree - Human Resource Management
Bellevue University
No Degree - Fisheries Technology
Finger Lakes Community College