Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Emergency Communications Specialist
3 Years 10 Months
Lakeland Police Department | 12.2022 - Current
Managed emergency communication systems to ensure timely and accurate information dissemination.
Coordinated response efforts during critical incidents, facilitating collaboration among various agencies.
911 Telecommunicator
9 Months
Polk County Sheriff's Office | 09.2021 - 06.2022
Read system maps and caller information, and documented details in system.
Routed calls to police, fire and ambulance service to meet individual call needs.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Nurse Intern
2 Years 3 Months
Lakeland Regional Health | 04.2019 - 07.2021
Maintained continuity of care by communicating changes in patient condition with physicians, family members and other care team members.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Receptionist
1 Year 9 Months
Jahna Chiropractic | 07.2017 - 04.2019
Managed multiple tasks and met time-sensitive deadlines.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Associate of Arts - Liberal Arts And General Studies
Polk State College | Winter Haven, FL | 06.2014
High School Diploma
Lake Wales Senior High School | Lake Wales, FL | 06.2012
4.2 GPA
Ranked in Top 5% of class
Skills
Cross-Departmental Teamwork
Active Listening
Prioritizing Situations
Critical Thinking
Customer Service
Microsoft Office
Computer Skills
Certification
PST - Public Safety Telecommunicator
First Aid/CPR Certified
Timeline
Emergency Communications Specialist
Lakeland Police Department
12.2022 - CurrentRead More
911 Telecommunicator
Polk County Sheriff's Office
09.2021 - 06.2022Read More
Nurse Intern
Lakeland Regional Health
04.2019 - 07.2021Read More
Receptionist
Jahna Chiropractic
07.2017 - 04.2019Read More
Polk State College
Associate of Arts from Liberal Arts And General Studies
Emergency Communications Specialist II/Trainer at Sussex County Emergency OperationsEmergency Communications Specialist II/Trainer at Sussex County Emergency Operations