Open To Work
Dominique Faison
E.c. Robins International
Fredericksburg,VA
Work Preference
Desired Job Title
Sales Agent
Work Type
Full Time
Important To Me
Work-life balance
15
years of professional experience
Dynamic Sales Agent with E.c. Robins International, recognized for enhancing client satisfaction and retention through exceptional customer service and relationship building. Achieved consistent sales targets by leveraging upselling strategies and delivering impactful product demonstrations. Skilled in training new agents and fostering brand awareness, driving significant revenue growth and customer loyalty.
Work History
Sales Agent
15 Years 6 Months- Developed strong customer relationships to enhance client satisfaction and retention.
- Delivered product demonstrations, showcasing features and benefits to prospective clients.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Analyzed customer feedback to refine offerings and address client needs effectively.
- Trained new sales agents on company policies, product knowledge, and effective selling techniques.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Graduate Certificate - Data Processing
Skills
Client relations
Customer assistance
Sales training
Technical support
Building rapport
Brand awareness
Upselling strategies
Program promotion
Offering sales support
Customer service
Accomplishments
Originally started in the warehouse. Over the years I have taken many different roles. I have currently been a Nova rep for the last six years, before then I had Richmond route for fours years. The company paid and relocated me to my current location to take over the Nova route that I currently work.
Timeline
Sales Agent
E.c. Robins International
02.2011 - CurrentRead More
New Horizon Career And Technical Education Center
Graduate Certificate from Data Processing
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