Dominique Fenner
Chicago,IL
Summary
Dynamic professional with a strong focus on customer service and process improvement. Proven ability to enhance team productivity and streamline operations, ensuring high levels of customer satisfaction.
Results-driven Warehouse Solutions Coordinator with extensive experience in team leadership and operational efficiency. Known for implementing process improvements that reduce turnaround times and enhance productivity, while fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Warehouse Solutions Coordinator
WSI
Saukvillage, IL
11.2025 - Current
- Coordinated project timelines and resource allocation to ensure efficient workflow across teams.
- Supported team in executing daily administrative tasks, enhancing overall productivity.
- Assisted in creating and maintaining project documentation for improved tracking and accountability.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted customers in resolving issues, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline support processes, improving response times.
- Conducted follow-ups with customers post-interaction to ensure issue resolution and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Lead
WSI
SaukVillage, IL
01.2024 - 11.2025
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Trained new staff on operational procedures, enhancing team productivity and performance.
- Supervised daily warehouse operations to ensure efficient workflow and safety compliance.
- Supervised warehouse operations by managing employees during shifts.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained top performance standards while working in hot warehouse environment.
Picker Packer
Staff Sorce
Hammond, IN
07.2023 - 01.2024
- Operated warehouse machinery to efficiently pick and pack orders for timely shipment.
- Implemented quality control measures to ensure accuracy in order fulfillment.
- Trained new staff on packing procedures and safety protocols, enhancing team performance.
- Streamlined packing processes, reducing waste and increasing overall productivity.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Manager
Culver's Restaurant
Tinley Park, IL
03.2020 - 08.2023
- Supervised daily restaurant operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to reduce waste and optimize supply usage.
- Developed staff scheduling to maintain efficient workflows during peak hours.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Crew Leader
Culver's Restaurant
Tinley Park, IL
11.2018 - 03.2020
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new crew members on operational procedures and customer service standards.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Enhanced team performance by conducting regular staff meetings and feedback sessions.
- Managed cash drawer, ensuring accuracy and accountability for all transactions.
- Trained new cashiers on operational procedures and customer interaction standards.
- Maintained organized workstation to enhance workflow and customer experience.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
LTO Operator
Ferrera Candy Company
Bolingbrook, IL
03.2017 - 04.2018
- Operated LTO equipment to ensure efficient material handling and production flow.
- Coordinated loading and unloading processes to maintain production schedules.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Implemented safety protocols to minimize workplace accidents and enhance employee well-being.
- Conducted routine maintenance checks on machinery, ensuring optimal operational efficiency.
- Maintained compliance with all OSHA regulations, ensuring a safe working environment at all times.
- Operated or tended automatic stacking, loading and packaging machines.
Education
High School Diploma -
Thorton Fractional North
Calumet City05-2015
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Scheduling and calendar management
- Presenting ideas and plans
- Process improvement
- Problem-solving
- Customer service management
- Team leadership
- Customer satisfaction
- Cash handling
Languages
English
Full Professional
Accomplishments
- Supervised team of 20 staff members.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Warehouse Solutions Coordinator
WSI
11.2025 - Current
Warehouse Lead
WSI
01.2024 - 11.2025
Picker Packer
Staff Sorce
07.2023 - 01.2024
Manager
Culver's Restaurant
03.2020 - 08.2023
Crew Leader
Culver's Restaurant
11.2018 - 03.2020
LTO Operator
Ferrera Candy Company
03.2017 - 04.2018
High School Diploma -
Thorton Fractional North