Dominique Fields
Indianapolis,IN
Summary
Dynamic team leader with proven success at IFCO Systems in enhancing productivity and ensuring regulatory compliance. Skilled in employee training and quality control, I foster a motivated workforce while implementing strategic plans. Known for my attention to detail and hands-on approach, I am dedicated to achieving operational excellence and customer satisfaction.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
10
10
years of professional experience
Work History
Team Leader
IFCO Systems
Greenfield, IN
03.2021 - Current
- Ensure team is working efficiently and safely to get product out to customers in timely manner.
- Assessed company operations for compliance with safety standards.
- Train new employees to ensure to maintain work safety
- Assigned projects and distributed tasks to team members as per area of expertise.
- Determined consumer needs to provide products and services appealing to larger market.
- Offered training and support to keep team members motivated and working toward objectives.
- Implemented strategic plans to enhance team performance and productivity.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Oversaw quality control to identify inconsistencies and malfunctions.
Behavioral Health Recovery Attendant
NeuroDiagnostic Institute
Indianapolis, IN
01.2018 - 08.2019
- Monitored security cameras and reported any suspicious activity.
- Delivered high-quality customer service, resolving issues to ensure customer satisfaction.
- Maintained cleanliness, neatness and organization of customer areas.
- Interacted positively with guests and coworkers to build professional relationships.
- Cleaned work areas and equipment at the end of each shift.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Reported accidents and injuries to emergency response personnel.
- Being sensitive to boundaries and limitations
- Observes all policies and procedures. Reports to RN when restrictive measures are indicated, e.g. 1:1 observation, seclusion/restraint
- Observes and documents each patient frequently during routine care, medication time, ADLs, meals, etc. Knows whereabouts of all patients at all times. Deviations from usual physical/psychiatric perspectives is observed, reported and documented. Follows up on irregular findings. Follows all policies
- Psychosocial care. Participates in, co-facilitates Campus Groups, or conducts age-specific nursing programs and treatments, e.g., patient education, specialized unit program, community meetings, behavior modifications. Escorts patients and participates in groups and activities with rehab/social service, etc. both on and off campus
- Maintains respectful attitude towards patients, staff and others
- Appropriate reporting, both verbal and written
Shift Manager
McDonald's
Columbus, IN
05.2015 - 01.2017
- Responded quickly and effectively to emergency situations as they arose.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Reviewed financial statements to meet targets during shift.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained cleanliness and organization of work area.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Controlled portion sizes and garnishing for optimal cost controls
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Sought out and implemented methods to improve service and team performance and boost business sustainability
Education
High School Diploma -
Columbus North High School
Columbus, IN05-2015
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Team building
- Employee training
- Regulatory compliance
- Time management
- Safety
- Staff training
- Leadership
- Quality control
- Customer service
- Quick learner
- Attentive to details
- Very hands on
- Ready and willing to learn new skills
Timeline
Team Leader
IFCO Systems
03.2021 - Current
Behavioral Health Recovery Attendant
NeuroDiagnostic Institute
01.2018 - 08.2019
Shift Manager
McDonald's
05.2015 - 01.2017
High School Diploma -
Columbus North High School
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy