Dominique Grant
Shiftkey
Farmington Hills,MI
9
years of professional experience
1
Certification
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Work History
Certified Nursing Assistant
2 Years 2 Months- Monitored vital signs and promptly reported changes to nursing staff
- Documented care activities accurately to maintain compliant patient records
- Responded quickly to call lights and delivered timely bedside support
- Provided daily personal care, grooming assistance, and mobility support for residents
Care Coordinator
3 Months- Coordinated client services with behavioral health, foster care, and family support teams
- Communicated with families, providers, and caseworkers to resolve care barriers
- Scheduled appointments, follow-ups, and multidisciplinary care meetings
Certified Nursing Assistant
1 Year 10 Months- Delivered personal care services including bathing, grooming, dressing, and feeding to uphold patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Ensured clean, safe environment through sanitizing surfaces, changing linens, and proper waste disposal.
Overnight Concierge
8 Months- Greeted residents, families, and guests with professional hospitality and prompt assistance.
- Managed incoming calls, messages, and inquiries with accuracy and discretion.
- Coordinated transportation schedules, appointment arrangements, and resident service requests.
Customer Support Specialist
8 Months- Resolved resident and family inquiries with clear, compassionate communication across phone, email, and chat channels.
- Documented service requests accurately in customer management systems for timely follow-up and issue resolution.
- Coordinated with community staff to address billing questions, move-in concerns, and account updates.
Critical Response Agent
2 Years 6 Months- Delivered customer service by ensuring food and beverage accuracy.
- Resolved complex rider and driver inquiries through case management systems with consistent accuracy.
- De-escalated sensitive customer situations using clear communication and policy-guided problem solving.
Education
No Degree - Psychology
- Psychology
- Nursing
High School Diploma - General Studies
Skills
Direct Patient Care
Patient Care
Team collaboration
Patient assistance
Care coordination
Basic life support
Memory care
HIPAA Compliance
Collaboration with healthcare staff
Certification
- Food Handler Certification
- CPR Certification
- ABC License
Leadership Experience
True
Typing
True
Customer Service
True
Teamwork
True
Organization
True
Communication Skills
True
Skills
- Safety Precautions
- Medical terminology knowledge
Timeline
Care Coordinator
Thompson Child & Family Focus
09.2025 - 12.2025Read More
Certified Nursing Assistant
Shiftkey
08.2024 - CurrentRead More
Certified Nursing Assistant
N.H.C.
09.2023 - 07.2025Read More
Overnight Concierge
Somerby Franklin
10.2022 - 06.2023Read More
Customer Support Specialist
Brookdale Senior Living Inc.
06.2021 - 02.2022Read More
Critical Response Agent
Lyft Corporate
10.2017 - 04.2020Read More
Nashville State
from Psychology
Read More
Georgia Southern University
from Nursing
Read More
Statesboro High School
High School Diploma from General Studies
Read More
Welch College
No Degree from Psychology
Read More