DOMINIQUE GREER
Support Solutions Mental Health Services
1801 Pleasant Knoll Trl Aubrey ,TX
1
Certification
7
years of professional experience
Results-driven Criminal Justice professional with a Bachelor of Science in Criminal Justice and experience in corrections, mental health support, and customer service. Skilled in inmate supervision, crisis intervention, resident care, incident reporting, documentation, conflict resolution, and maintaining safe environments. Proven ability to enforce policies, communicate effectively under pressure, and provide compassionate support to diverse populations. Dedicated to public safety, integrity, professionalism, and delivering quality service.
Work History
Behavior Specialist
4 Months- Ensured student safety and enforced transportation regulations.
- Monitored behavior and resolved conflicts using de-escalation techniques.
- Reported incidents and assisted with emergency procedures.
Correctional Officer I
6 Months- Supervised inmate activities to ensure safety and institutional security.
- Conducted headcounts, cell inspections, contraband searches, and security checks.
- Prepared detailed incident and disciplinary reports in compliance with policy.
- Responded to emergencies and disturbances using de-escalation techniques.
- Escorted inmates and maintained controlled movement procedures.
Call Center Representative I
3 Months- Managed high-volume inbound/outbound calls in a fast-paced environment.
- Maintained strict confidentiality of sensitive patient and donor information.
- Accurately documented interactions in electronic systems.
- Resolved inquiries professionally while adhering to organizational protocols.
Family Engagement Coordinator & Front Desk Coordinator
4 Years 8 Months- Monitored visitor access and enforced building security procedures.
- Conducted home visits and maintained confidential case documentation.
- Coordinated outreach between families, school officials, and community partners.
- Tracked and documented data to support intervention strategies.
- Maintained confidential records and administrative documentation.
- Ensured compliance with organizational reporting standards and policies.
School Bus Monitor
1 Year 1 Month- Ensured student safety and enforced transportation regulations.
- Monitored behavior and resolved conflicts using de-escalation techniques.
- Reported incidents and assisted with emergency procedures.
Education
Bachelor of Science - Criminal Justice
Diploma - Culinary Arts
High School Diploma
Skills
Inmate Supervision
Facility Security
Incident Reporting
Policy Enforcement
Crisis Response
Crisis Intervention | Mental Health Support | Case Documentation | Conflict Resolution | Resident Supervision | Report Writing | Safety Procedures | Client Advocacy | Transportation Coordination | Communication Skills
Conflict Resolution
Records Management
Confidentiality Compliance
Community Engagement
Public Safety
Certification
- Certified Nursing Assistant (CNA)
- Certified Medical Administrative Assistant
- Registered Medical Assistant
Timeline
Behavior Specialist
Support Solutions Mental Health Services
03.2026 - 07.2026Read More
Correctional Officer I
SCDC
08.2025 - 02.2026Read More
Call Center Representative I
St. Jude Children's Research Hospital
05.2025 - 08.2025Read More
Family Engagement Coordinator & Front Desk Coordinator
I Believe Memphis Academy Charter School
09.2020 - 05.2025Read More
School Bus Monitor
I Believe Memphis Academy Charter School
08.2019 - 09.2020Read More
Northwest Prep Academy
High School Diploma
Read More
Le'Cole Culinary Art
Diploma from Culinary Arts
Read More
LeMoyne-Owen College
Bachelor of Science from Criminal Justice
Read More