Dominique Hale
Concord,NC
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Clinical Laboratory Assistant
Atrium Health – Core Lab
Charlotte, NC
04.2025 - 02.2026
- Assisted in maintaining inventory of laboratory supplies, supporting efficient workflow and operations.
- Processed and prepared specimens for diagnostic testing, ensuring adherence to laboratory protocols.
- Conducted routine quality control checks on equipment, ensuring accuracy of test results.
- Collaborated with team members to streamline specimen handling procedures, improving turnaround times.
- Evaluated and implemented best practices for specimen storage, contributing to improved sample integrity.
- Developed training materials for onboarding processes, facilitating knowledge transfer among new employees.
- Completed laboratory operations reports and submitted to public health departments and other healthcare authorities.
- Supported operations across Hematology, Urinalysis, immunology and Microbiology departments.
Medical Assistant
Concentra Urgent Care
Charlottle, NC
05.2024 - 04.2025
- - Assisted physicians with patient examinations procedures
- - Managed patient flow, charting, and electronic records
- Assisted in patient examinations by preparing instruments and ensuring sterile environments.
- Managed patient records using electronic health record (EHR) systems to maintain accuracy and confidentiality.
- Conducted routine lab tests, ensuring compliance with safety protocols and quality standards.
- Educated patients on treatment plans and medication administration, improving adherence to healthcare recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Cardiology Secretary
North Shore University
Manhasset, NY
10.2022 - 01.2024
- Coordinated meetings and appointments for executives, ensuring efficient time management and scheduling accuracy.
- Managed correspondence and communications, maintaining professionalism in all interactions.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in preparing reports and presentations, enhancing clarity and presentation quality.
- Streamlined office operations by implementing new administrative procedures to increase productivity.
- Conducted inventory management of office supplies, ensuring adequate stock levels at all times.
- Supported project coordination efforts by organizing materials and resources effectively.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Medical Assistant
Jamaica Medical Heights
Queens Village, NY
09.2011 - 07.2015
- - Prepared patients for visits with administrative duties
- Scheduled appointments and coordinated referrals, enhancing patient flow and satisfaction.
- Collaborated with healthcare providers to streamline clinic operations and improve service delivery.
- Implemented process improvements that increased efficiency in patient intake and discharge procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Office Clerk
NYC Transit
Brooklyn, NY
06.2008 - 08.2010
- - Performed general clerical and administrative tasks
- Maintained organized filing systems for efficient document retrieval and management.
- Processed incoming and outgoing correspondence, ensuring timely communication across departments.
- Assisted in data entry tasks, improving accuracy of records and information tracking.
- Coordinated office supply inventory, facilitating seamless procurement and restocking processes.
- Supported administrative functions by scheduling appointments and managing calendars effectively.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Associates Degree - Office Technology & Medical Office
Long Island Business Institute
Medical Assistant Certification - undefined
Allen School
Skills
- Patient Care
- Clinical Assisting
- Laboratory Procedures
- Medical Terminology
- HIPAA Compliance
- Microsoft Office Suite
- Patient scheduling
- EMR / EHR
Certification
- - BLS (Basic Life Support)
- - HIPAA Compliance
- - OSHA Compliance
Timeline
Clinical Laboratory Assistant
Atrium Health – Core Lab
04.2025 - 02.2026
Medical Assistant
Concentra Urgent Care
05.2024 - 04.2025
Cardiology Secretary
North Shore University
10.2022 - 01.2024
Medical Assistant
Jamaica Medical Heights
09.2011 - 07.2015
Office Clerk
NYC Transit
06.2008 - 08.2010
Medical Assistant Certification - undefined
Allen School
Associates Degree - Office Technology & Medical Office
Long Island Business Institute