Victoria Jaggers
Floresville,TX
Summary
Experienced Clinical Laboratory Assistant with 5-year background in overseeing specimen collection activities. Focused on securing integrity of samples and results. Proficient in all laboratory and medical center equipment. Performing venipuncture and capillary collections for adult patients.
Overview
5
5
years of professional experience
Work History
Clinical Laboratory Assistant
UT Health San Antonio
08.2025 - Current
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Verified patients' identification for proper sample collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Provided guidance and support to laboratory personnel.
- Reviewed and processed requisitions for laboratory tests.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Monitored inventory and notified manager of needed orders for laboratory supplies.
- Prepared and Aliquoted specimens for various laboratory tests following established protocols.
Donor Center Specialist
Grifols Biomat USA
10.2020 - 07.2025
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
- Optimized patient satisfaction, provider time and treatment room utilization by scheduling per protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Participated in quality assurance and competency assessment initiatives.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training and onboarding new phlebotomists.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed over 50 customer calls per day
Education
Certificate of Completion - Phlebotomy
Texas School of Phlebotomy
San Antonio, TX09-2020
High School Diploma -
Floresville High School
Floresville, TX05-2020
Skills
- Specimen processing
- Venipunctures
- Call handling
- Phlebotomy expertise
- Specimen collection
- Patient care
- Communication
- Proper labeling
- Safety procedures
- Quality control procedures
- Blood collection
- Donor screening
- Patient confidentiality
- Sample and specimen collection
Accomplishments
Designated Trainer
Star Phlebotomist
Quality First Award
Timeline
Clinical Laboratory Assistant
UT Health San Antonio
08.2025 - Current
Donor Center Specialist
Grifols Biomat USA
10.2020 - 07.2025
Certificate of Completion - Phlebotomy
Texas School of Phlebotomy
High School Diploma -
Floresville High School