Dominique Hawkins
Summary
IT Support Specialist with 8 years of experience providing comprehensive technical support to end users in fast-paced environments. Skilled in troubleshooting hardware, software, network connectivity, printer, and system access issues with a focus on prompt resolution and minimizing downtime. Strong background in customer service, effective communication, and problem-solving, ensuring high levels of user satisfaction and operational continuity. Seeking a full-time opportunity to leverage technical expertise, interpersonal skills, time management, and proven ability to resolve complex IT challenges while supporting organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kindergarten Educator
THE PRIMERON
Odenton, MD
10.2025 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated collaborative learning environments to enhance student participation and retention.
- Utilized educational technologies to support instructional delivery and student assessment.
- Mentored junior educators, fostering professional growth and pedagogical effectiveness.
IT Service Desk Technician (Remote)
Summit Technology Solutions
USA
08.2025 - 10.2025
- Help Desk & Service Desk Support
- Microsoft 365 Administration
- Active Directory User Management
- Password Resets & Account Management
- Hardware & Software Troubleshooting
- Network Connectivity Troubleshooting
- Remote Desktop Support
- Ticketing Systems (ServiceNow, Jira, Zendesk)
- Device Setup & Deployment
- Mobile Device Support (iOS/Android)
- Basic Network Administration
Social Media Management
Georgetown Hill
02.2025 - 07.2025
- Designed and implemented innovative content tailored for diverse social media channels, fostering community interaction and brand visibility.
- Design graphics, write captions, and create short-form video content.
- Orchestrated planning and maintenance of content calendar to enhance content delivery and audience engagement.
- Track social media metrics (e.g., engagement, reach, conversions).
- Trained junior team members and developed guidelines for best practices in social media management, contributing to overall team success and growth.
- Implemented digital marketing initiatives, including social media management and email marketing campaigns, targeting international audiences.
Educator
Georgetown Hill
Hyattsville, MD
10.2024 - 07.2025
- Cultivated a stimulating environment where children could uncover and learn about new ideas daily.
- Coordinated weekly and monthly calendars to ensure effective lesson delivery and curriculum coverage.
- Directed educational activities and maintained classroom discipline to enhance student engagement and learning outcomes.
- Facilitated enjoyable experiences that promoted creativity and interaction among children.
- Developed engaging lesson plans tailored to diverse learning styles.
Educator
Rising Generations Early Learning Center
Upper Marlboro, MD
07.2012 - 10.2024
- Supported teachers with curriculum implementation
- Engaged parents, sharing daily insights
- Fostered curiosity, facilitating children's discoveries
- Mentored new teachers, providing guidance on effective teaching methodologies.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Technical Support Consultant
Rising Generations Early Learning Center
Largo, MD
02.2020 - 04.2021
- Investigated and solved technical problems, contributing to improved user satisfaction levels.
- Enhanced system reliability through efficient support
- Diagnosed technical problems, minimizing disruptions
- Collaborated to streamline processes, achieving faster resolutions
- Diagnosed and troubleshot network connectivity problems, ensuring minimal downtime for users.
- Monitored and maintained IT inventory, coordinating equipment upgrades and replacements.
- Assisted in the implementation of new software systems, training staff on functionality and best practices.
- Developed user documentation and guides to streamline onboarding processes for new employees.
Education
Bachelor of Science - Criminal Justice / Minor in Information Security
Liberty University
Lynchburg, VA05-2028
High School Diploma - undefined
Largo High School
Largo, MD05-2014
Skills
- SEO Optimization
- Network security
- Brand Management
- Analytics Tools
- Visual Content Creation
- Customer Service
- Data Analysis
- Technical Support
- Network security
- Troubleshooting
- Desktop technical support
- Hardware installation
- Application installations
Accomplishments
- Trained and onboarded new employees on company systems, security policies, and software applications, improving user productivity.
- Maintained and supported Windows, Microsoft 365, Active Directory, and VPN environments for a multi-site organization.
- Troubleshot and repaired network and local printer issues, achieving a 95% first-contact resolution rate and minimizing disruptions to daily workflows.
Certification
Currently Pursing a Degree in Criminal Justice with a Minor in Information Security. Including courses completed and in progress.
- Security+ Certification, CompTIA – Sep 2027
- CPR and First Aid Certification, First Aid – Nov 2028
- Network +
Timeline
Kindergarten Educator
THE PRIMERON
10.2025 - Current
IT Service Desk Technician (Remote)
Summit Technology Solutions
08.2025 - 10.2025
Social Media Management
Georgetown Hill
02.2025 - 07.2025
Educator
Georgetown Hill
10.2024 - 07.2025
Technical Support Consultant
Rising Generations Early Learning Center
02.2020 - 04.2021
Educator
Rising Generations Early Learning Center
07.2012 - 10.2024
High School Diploma - undefined
Largo High School
Bachelor of Science - Criminal Justice / Minor in Information Security
Liberty University