Dominique Higashi
Rialto,CA
Summary
Results-driven Customer Service Representative with over 6 years of experience delivering exceptional service and resolving complex issues. Recognized for consistently exceeding performance targets while fostering strong customer relationships and enhancing overall satisfaction. Expertise in identifying customer needs and implementing effective solutions that drive loyalty and retention. Committed to maintaining a positive company image through proactive communication and dedicated support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FFE Transportation
Ontario, CA
01.2021 - 02.2026
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Resolved customer questions and inquiries, ensuring clarity and fostering positive relationships.
- Managed logistics for local and linehaul truck dispatch, ensuring efficient route planning and resource allocation.
- Handled diverse call types, providing timely assistance and information to callers.
- Reviewed and confirmed order details to enhance customer satisfaction and streamline fulfillment.
- Analyzed shipping costs and provided accurate rate estimates for various delivery options.
- Managed appointment scheduling to ensure seamless logistics for pickup and delivery.
Customer Service Representative
California Hospital Medical Center
Los Angeles, CA
10.2020 - 04.2021
- Oversaw patient registration processes prior to surgical interventions. Coordinated with medical staff to ensure all necessary documentation was completed. Managed scheduling to optimize surgical workflow.
- Coordinated check-in procedures for patients arriving at the emergency room, enhancing workflow efficiency.
- Managed the application process for patients seeking medical coverage to support their healthcare needs.
- Conducted thorough reviews of patient information to maintain compliance and enhance service quality.
Education
High School Diploma -
Montebello Adult High School
Prerequisites for the Nursing program
Pasadena City College
Skills
- Bilingual support specialist
- Prioritization and scheduling
- Effective communication
- Team leadership
Timeline
Customer Service Representative
FFE Transportation
01.2021 - 02.2026
Customer Service Representative
California Hospital Medical Center
10.2020 - 04.2021
Prerequisites for the Nursing program
Pasadena City College
High School Diploma -
Montebello Adult High School