Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dominique Hill

Atlanta,GA
Dominique Hill

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
years of professional experience
1
year of post-secondary education

Work History

Zillow Group
Atlanta, GA

Premier Agent, Connections Specialist
07.2020 - Current

Job overview

  • Demonstrates daily knowledge, attitudes, skills, and habits of high-achieving Flex Connection Specialist who is committed to putting clients first, to doing right thing, and to seeking great outcome for everyone
  • Assigned leads daily, closes those leads to appointments, and then conducts high-level fiduciary need's analysis
  • Collaborates with cross-functional teams business partners to help cultivate client growth, find resolutions, and pilot new initiatives

EXp Realty, LLC
Charlotte, NC

Realtor
01.2019 - 01.2022

Job overview

  • Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
  • Wrote contracts to outline sales and purchases of properties.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

The Liberty Group Apartment Staffing
Charlotte, NC

Leasing Consultant
05.2015 - 03.2020

Job overview

  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Coca Cola Bottling Co Consolidated
Charlotte, NC

Inside Sales Representative
08.2014 - 05.2015

Job overview

  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.

Education

Superior School of Real Estate
Superior School Of Real Estate

NC Broker License
05.2018 - 11.2018

University Overview

Strayer University
Washington, DC

Bachelor of Science from Information Technology
10.2022 - Current

University Overview

  • Dean's List (Fall, Winter, Spring)
  • Fellow for Justice Scholarship Recipient
  • 3.75 GPA

Skills

    Client needs assessment

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Timeline

Strayer University
Bachelor of Science from Information Technology
10.2022 - Current
Premier Agent, Connections Specialist
Zillow Group
07.2020 - Current
Realtor
EXp Realty, LLC
01.2019 - 01.2022
Superior School of Real Estate
NC Broker License
05.2018 - 11.2018
Leasing Consultant
The Liberty Group Apartment Staffing
05.2015 - 03.2020
Inside Sales Representative
Coca Cola Bottling Co Consolidated
08.2014 - 05.2015

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Dominique Hill