Dominique Ivy
Nurse
Memphis,TN
Summary
Highly motivated and committed Certified Clinical Medical Assistant with proven history of superior performance at individual, team and organizational levels. I have a strong ability to multitask and prioritize workloads with little or no supervision. I am a detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Also, I am a very dedicated office professional with history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
10
10
Certification
Work History
Certified Clinical Medical Assistant (CCMA) Intern
Methodist Healthcare
04.2024 - 06.2024
- Coordinating charts, completing insurance forms and helping patients with diverse needs.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
- Conducted thorough patient interviews to obtain detailed medical histories, allowing for more effective treatments and interventions.
- Supported physicians during invasive procedures by preparing relevant equipment and supplies as well as maintaining a sterile environment throughout the process.
- Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Material Handler 3
Nike Warehouse
08.2023 - Current
- Coordinated with supervisors to prioritize workload, optimizing workflow for maximum efficiency.
- Utilized warehouse management systems to track received items, facilitating efficient location and retrieval of goods.
- Conducted thorough inspections of forklift equipment, ensuring optimal performance and minimizing downtime.
- Assisted in inventory control, conducting regular cycle counts to maintain accurate stock levels.
- Adhered to workplace safety guidelines, minimizing accidents and promoting a secure working environment for all staff members.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Supported company growth by adapting to increasing product volumes and adjusting operations accordingly, ensuring a seamless transition during periods of expansion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Receptionist/Sugarita
Sugaring Nyc
05.2023 - 06.2023
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Advised clients on proper home-care regimens.
- Implemented customized marketing strategies tailored towards target demographic resulting in increased clientele.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Fostered a comfortable atmosphere for clients by engaging in friendly conversation while respecting personal boundaries.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
- Utilized time management skills to accommodate walk-in clients when possible without disrupting scheduled appointments.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Maintained clean and sanitary workspace.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Warehouse Material Handler
McKesson
01.2018 - 03.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Performed cycle counts and inventory control to accurately track product levels.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Working passionately for a leading healthcare distribution company focused on distributing pharmaceuticals to more than 40,000 customers ranging from retail chains, independent retail pharmacies, hospitals, health systems, and other healthcare facilities.
- Operate Order Picker, Reach Truck, Dock Stocker, Pallet Jack, Sit down.
Cross-Trained Warehouse Associate
Temp Agency
05.2011 - 11.2018
- Consistently lifted materials weighing as much as 50+ pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Facilitated cross-training initiatives within the team to promote versatility among staff members and reduce downtime due to absences or employee turnover.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
Associate Of Arts - Business Management
Southwest Tennessee Community College
Memphis, TNAssociate Of Applied Science - Nursing
Southwest Tennessee Community College
Memphis, TNCertified Clinical Medical Assistant -
Southwest Tennessee Community College
Memphis, TN2024
Master Aesthetician - License
Memphis Skin Academy
Memphis, TN01.2019
High School Diploma -
Southeast Prep Academy (Honors)
Memphis, TN07.2010
Skills
- Anatomy and Physiology Knowledge
- Critical Thinking
- Analytical Skills
- Complex Problem Solver
- Clinical Patient Care and Procedures
- Medical Terminology and Documentation
- Electrocardiography(EKG/ECG) Admin
- Infection Control and Sterilization
- 10years Customer Service
- Social Skills
- Clear Communication
- Patient Relations
- Appointment Scheduling
- Decision Making
- Examination Preparation
- Cleaning and Organizing
- Multitasking and Prioritization
- Coordinating Drug Refills
- Procedure Assistance
- Time Management
- Mathematical Reasoning
- Payment Processing
- Bookkeeping Support
- Venipuncture Expertise
- Vitals
- HCPCS Training
- Mobility Assistance
- Electronic Charting
- Standards Compliance
- Flexibility and Adaptability
- Conflict Resolution
Accomplishments
- Promoted to 201 Popular as result of outstanding performance.
- Promoted to Assistant Manager as result of exemplary performance within 5 months of working.
- Top selected officer who received $4.50 increase within one year.
Certification
- Certified Clinical Medical Assistant (CCMA)
- National Healthcareer Association(NHA)
- National Workforce Career Association (NWCA)
- Private Protective Service Unarmed/Armed Security Guard, State of Tennessee
- American Heart Association certified- Basic life support (BLS),
- Cardiopulmonary Resuscitation (CPR)
- Automated external defibrillator (AED)
- First-Aid Certifications
- Forklift Operator Certification
- Chemical Peel Theory & Application
- Lash Extension
- Ombre-Shading & Microblading
Volunteer Work
- Real Estate Assistant
- Hospice Care/Caregiver (3+ years)
- Habitat for Humanity (Memphis)
Timeline
Certified Clinical Medical Assistant (CCMA) Intern
Methodist Healthcare
04.2024 - 06.2024
Material Handler 3
Nike Warehouse
08.2023 - Current
Receptionist/Sugarita
Sugaring Nyc
05.2023 - 06.2023
Warehouse Material Handler
McKesson
01.2018 - 03.2023
Cross-Trained Warehouse Associate
Temp Agency
05.2011 - 11.2018
Associate Of Arts - Business Management
Southwest Tennessee Community College
Associate Of Applied Science - Nursing
Southwest Tennessee Community College
Certified Clinical Medical Assistant -
Southwest Tennessee Community College
Master Aesthetician - License
Memphis Skin Academy
High School Diploma -
Southeast Prep Academy (Honors)