Dominique Johnson
New York,NY
Summary
Dynamic professional with over 5 years in client management, digital strategy, and partnership development. Proficient in leading advertising campaigns through the use of tools like Google Analytics, Google Ad Manager, and Salesforce. Proven track record of enhancing partner satisfaction, driving campaign engagement, and delivering data-driven insights to optimize digital strategy. Adept at building cross functional collaborations to achieve business goals in fast-paced environments. Ready to bring expertise in digital media, technical documentation, and client relationship management to help build and grow media partnerships in healthcare technology.
Overview
9
9
years of professional experience
Work History
Brand Partnerships/Client Account Manager
Driver Studios
New York, NY
11.2023 - 09.2024
- Developed and streamlined the digital advertising campaign concept process, presenting ideas to clients before mock creation to optimize feedback and improve efficiency, leading to a 5% increase in campaign engagement
- Spearheaded client relationship management, ensuring smooth communication and project execution, directly contributing to enhanced client satisfaction and retention
- Provide clients with weekly performance reports and strategic recommendations, driving campaign effectiveness and client satisfaction by leveraging data analytics to inform actional insights
Brand Partnership Coordinator
Driver Studios
New York, NY
08.2021 - 11.2023
- Led the strategic planning and execution of 10-15 brand partnership campaigns quarterly, achieving on-time delivery and boosting advertiser satisfaction
- Engineered and delivered comprehensive client presentations throughout campaign lifecycles, fostering alignment and showcasing results, which led to a 3% increase in client engagement and revenue growth
- Innovated a benchmark assessment tool to evaluate and elevate campaign performance year-over-year, driving data-driven decisions and optimizing campaign strategies, resulting in a 5% improvement in campaign efficiency
Sales & Event Coordinator
Hyatt Place New York
Yonkers, NY
01.2018 - 01.2020
- Elevated client retention and referrals by strategically planning corporate and social events, leading to a 34% revenue increase year-over-year, showcasing adeptness in client relationship management and revenue growth
- Spearheaded the facilitation of weekly BEO, group resume meetings and site tours for potential clients, enhancing client engagement and support for the sales team through meticulous planning and execution
- Championed interdepartmental communication by establishing clear goals and expectations, significantly improving the event and site tours processes, demonstrating effective leadership in cross-functional team collaboration
Night Audit Lead
Sheraton Tribeca Hotel
New York, NY
01.2016 - 01.2018
- Developed and enforced an audit checklist and training manual, significantly reducing staff and audit errors by 50%, thereby enhancing operational efficiency
- Analyzed and reconciled hotel bank deposits, food and beverage, and room sales revenue against PMS logs, resolving discrepancies and ensuring financial accuracy
- Led employee orientation and training programs that reinforced company culture and values, resulting in a 20% increase in customer satisfaction scores
Education
Master of Science - Information Technology
Empire State University
New York, NYBachelor of Science - Hospitality Management, Sociology
Syracuse University
Syracuse, NYSkills
- Digital Advertising Strategy: Google Analytics, Ad Manager, Salesforce
- Campaign Performance Tracking and Optimization
- SQL, Low-code Platform Development, Application Troubleshooting
- Technical Documentation, Cross-functional Collaboration
- Data-Driven Decision Making, Partner Relationship Management
Timeline
Brand Partnerships/Client Account Manager
Driver Studios
11.2023 - 09.2024
Brand Partnership Coordinator
Driver Studios
08.2021 - 11.2023
Sales & Event Coordinator
Hyatt Place New York
01.2018 - 01.2020
Night Audit Lead
Sheraton Tribeca Hotel
01.2016 - 01.2018
Master of Science - Information Technology
Empire State University
Bachelor of Science - Hospitality Management, Sociology
Syracuse University
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