Dominique Jones
Bank Teller
Rochester,NY
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Ambulatory Technician
University Of Rochester
Rochester , NY
03.2022 - Current
- Assist providers with patient processes.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Prepares instrumentation for procedure.
- Anticipates providers needs during procedure, dress wounds at wound site
- Checks and calibrates equipment, according to equipment protocols. Preparation and sterilize instruments
- Prepare specimens inappropriate preserves.
- Expert in field. Able to work with any provider and several providers at once.
- Completed job reports and logs immediately following service calls
Fine Dining Server
St. John Fisher College
Rochester, NY
08.2021 - 03.2022
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive dietary restrictions and special processes of preparation
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Managed sections for smooth flow of guests and orders.
Certified Nursing Assistant
St. Johns Home
Rochester, NY
03.2020 - 07.2021
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 20+ residents under long-term care.
Teachers Aide
School Of Holy Childhood
Rochester , NY
11.2018 - 06.2020
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with supervision and care of group of 15 children.
Education
Bachelor of Science - Psychology
SUNY BROCKPORT
Rochester, NY 12.2020 - 12.2022
Associate of Science - Psychology
Monroe Community College
Rochester, NY 01.2019 - 12.2020
Skills
Self Motivation
Active Listening
Decision-Making
Problem-Solving
Money Handling
Financial Software
Data Inputting
Timeline
Ambulatory Technician
University Of Rochester
03.2022 - Current
Fine Dining Server
St. John Fisher College
08.2021 - 03.2022
Bachelor of Science - Psychology
SUNY BROCKPORT
12.2020 - 12.2022
Certified Nursing Assistant
St. Johns Home
03.2020 - 07.2021
Associate of Science - Psychology
Monroe Community College
01.2019 - 12.2020
Teachers Aide
School Of Holy Childhood
11.2018 - 06.2020