Madison Michel
Rochester
Summary
Highly motivated and enthusiastic individual with strong communication and interpersonal skills, Looking for a new role where hard work and dedication will be highly valued. Seeking an energizing customer service role where I can leverage my skills and customer interaction experience to contribute to the success of the Starbucks establishment Gifted at working with all types of customers and passionate about providing exceptional customer experiences and building lasting relationships.
Overview
8
8
years of professional experience
Work History
Ambulatory Technician
University of Rochester, Strong Memorial Hospital
Rochester
08.2023 - Current
- Demonstrates empathy and patience when interacting with patients and ensuring their comfort
- Effectively communicates with patients, staff, and providers to ensure smooth patient care
- Escorting patients to exam rooms, obtaining vital signs, providing comfort and support
- Preparing exam rooms
- Assisting with procedures
Spa Coordinator
Luxe Spa
Rochester
11.2019 - 02.2020
- Inputted client information into booking system accurately and completely to chart sales metrics.
- Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
- Greeted guests and members upon arrival to create positive first impressions.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Beauty Advisor
Ulta Beauty Inc.
Rochester
10.2018 - 10.2019
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Customer Service Lead
Tops Friendly Markets
Rochester, NY
01.2017 - 10.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Implemented company processes to effectively resolve customer service issues.
- Volunteered to handle complaints and issues for manager during busy time periods.
Education
High School Diploma -
Churchville-Chili Senior High School
Churchville, NY06.2017
Skills
- Fast Learning
- Problem Resolving
- Perform Well in High-Demand, Fast-Paced Environments
- Flexible Schedule
- Reliable & Trustworthy
- Excellent communication skills
- Positive attitude
- Interpersonal communication
- Outstanding customer interaction
Timeline
Ambulatory Technician
University of Rochester, Strong Memorial Hospital
08.2023 - Current
Spa Coordinator
Luxe Spa
11.2019 - 02.2020
Beauty Advisor
Ulta Beauty Inc.
10.2018 - 10.2019
Customer Service Lead
Tops Friendly Markets
01.2017 - 10.2018
High School Diploma -
Churchville-Chili Senior High School