Dominique Kelly
Richfield,MN
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
10.2022 - 01.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Fostered a welcoming environment by greeting clients upon arrival and offering refreshments during consultations or service appointments.
- Assisted management with scheduling appointments for salon services, ensuring optimal utilization of time slots while accommodating client availability.
- Collaborated with marketing department on social media campaigns, providing engaging content featuring beauty tips and product highlights.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
Bartender
Lamplighter Lounge
05.2017 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma - Business Economics
Roosevelt High School
Minneapolis, MN06.2004
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Flexibility and Adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Brand Awareness
- Sales proficiency
- Personalized recommendations
- Payment Processing
- Beauty Trends
- Customer Needs Assessment
- Relationship Building
- Promotional activities
- Paperwork management
- Relationship building and management
- Merchandise Restocking
- Returns processing
- Event Promotion
- Brand Promotion
- Cross-selling techniques
- Cosmetics industry trends
- Appointment Scheduling
- Skincare consultation
- Sales closing
- Makeup Application Techniques
- Demonstration skills
- Makeup Application
- Makeup techniques
- Sales coordination
- Display arrangements
- Theft Prevention
- Product Demonstration
- Money Transfer Systems
- Event Planning
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Cash Handling
- Reliable and Responsible
- Meeting Sales Goals
- Organization
- Goal-Driven
- Store Opening and Closing
- Creative Thinking
- Adaptable and Flexible
- Team Cooperation
- Cash Register Operation
- Building Customer Loyalty
- Product Knowledge
- Positive Customer Engagement
- Exceeding Customer Expectations
- Sales and Promotions
- Inventory and Stocking
- Customer Assistance
- Merchandise Recommendations
- Decision-Making
- Basic Mathematics
- Store Organization
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Ability to Lift 40 pounds
- Retail Merchandising
- Flexible Hours
- Item Ticketing and Pricing
- Special Order Coordination
- Merchandising and Display
- Staff Support
- Merchandise Receiving and Handling
- Team Leadership
- Attending Multiple Customers
- Glassware Polishing
- Liquor, Beer and Wine Knowledge
- Health Code Compliance
- Reservation Planning
- To-Go Order Preparation
- Kitchen Staff Coordination
- Guest Relations Management
- Table Setting Arrangements
- Wheelchair Support
- Dining Area Maintenance
- Wine Pairings
- Table Bussing
- Check Payment Processing
- High-Volume Dining
- Restaurant Operation
- Special Dietary Requirements
- Supply Restocking
- Item Promotion
- Menu Presentation
- Safe Food Handling
Timeline
Beauty Advisor
Sephora
10.2022 - 01.2023
Bartender
Lamplighter Lounge
05.2017 - 03.2022
High School Diploma - Business Economics
Roosevelt High School