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Dominique Keyes
Moffett Field,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Autonomous Vehicle Driver/Operator
Kett Engineering
08.2022 - 05.2024
- Conducted field testing of Autonomous Vehicles, ensuring seamless operations by monitoring roadway activity and resolving issues throughout pre-, during, and post-testing phases.
- Performed various tests, including data capture, software deployment, and system maintenance, following precise instructions from the testing coordinator.
- Executed a hybrid role by adeptly managing the responsibilities of both Autonomous Vehicle driver and operator positions, ensuring efficient test execution.
- Maintained up-to-date knowledge of operational constraints and safety protocols within the testing environment.
- Conducted thorough pre- and post-driving vehicle inspections to identify and address potential issues.
- Promptly generated trouble tickets for any malfunctions or anomalies encountered during testing, ensuring timely resolution.
- Contributed to the advancement of autonomous vehicle testing protocols by delivering accurate and reliable field data.
- Recognized for meticulous attention to detail in troubleshooting and resolving technical challenges, minimizing downtime during testing operations.
- Demonstrated versatility and efficiency in fulfilling dual responsibilities, enhancing overall team productivity and test outcomes.
Assistant Manager
NASA Ames
03.2009 - 09.2020
- Supported all aspects of client relations, including conflict resolution, to promote customer satisfaction and foster repeat business
- Trained and mentored front-line staff, ensuring high performance and adherence to organizational standards
- Addressed and resolved employee issues and incidents, maintaining a positive and productive work environment
- Acted as a liaison between internal departments and corporate groups, facilitating seamless communication and operations
- Supervised daily activities, including staffing, training, scheduling, and monitoring team performance to uphold service and productivity benchmarks
- Ensured staff compliance with federal standards through clear communication and ongoing education
- Managed supply inventory by overseeing procurement processes and ensuring timely reordering of necessary materials
- Conducted routine inspections of facilities and equipment, creating repair tickets to maintain a safe and comfortable environment for employees and clients
- Coordinated and prioritized events, activities, and operational tasks to meet organizational goals and deadlines
- Handled administrative duties, including managing inbound and outbound calls, document scanning, copying, filing, and printing
- Accomplishments:
- Successfully streamlined operational processes, enhancing efficiency and team productivity
- Played a key role in fostering a collaborative work culture by effectively addressing team challenges and encouraging professional development
- Recognized for maintaining excellent client relations and delivering exceptional service across all managed interactions
Education
Associate of Arts in Liberal Arts - Business and Computer Information Systems Emphasis
De Anza College
Cupertino, CASkills
- Customer service
- Team leadership
- Decision-making
- Staff supervision
- Conflict resolution
- Multitasking and organization
Certification
- Coding Fundamentals, Google
- Coding Fundamentals II, Google
- Code Editor, Google
- Intro to Interviewing, Google
- Animations, Google
- Animations II, Google
- Array Methods, Google
Awards
Kiwanis Key Club Scholarship
Interests
Timeline
Autonomous Vehicle Driver/Operator
Kett Engineering
08.2022 - 05.2024
Assistant Manager
NASA Ames
03.2009 - 09.2020
- Coding Fundamentals, Google
- Coding Fundamentals II, Google
- Code Editor, Google
- Intro to Interviewing, Google
- Animations, Google
- Animations II, Google
- Array Methods, Google
Associate of Arts in Liberal Arts - Business and Computer Information Systems Emphasis
De Anza College
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