Dominique Kirkwood
Dallas
Summary
Results-oriented legal professional with over seven years of experience in case management. Proven track record of exceeding organizational goals through effective legal strategies and client relations. Committed to continuous professional development and advancement within the legal field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Specialist
Torticity
09.2023 - Current
- Contact plaintiffs to secure discovery documents for multiple lawsuits, including talcum powder and aqueous film-forming foam.
- Coordinated with next of kin to gather necessary documents for pursuing claims on behalf of deceased plaintiffs.
- Updated plaintiffs regarding lawsuit statuses while obtaining required proof of injury and medical provider information.
- Assisted clients with various needs throughout litigation process to enhance support.
- Collaborated across departments to align efforts with company objectives.
- Managed multiple projects simultaneously to adhere to deadlines and achieve performance metrics.
Case Manager
Burns Charest LLP
Dallas
08.2021 - 09.2023
- Monitored client spreadsheets daily for Gilead Sciences, Inc.-TDF medication, and Johnson & Johnson-Talcum Powder lawsuit.
- Handled docketing for Opioids e-filings in the Texas & N.D. of Ohio MDL, West Virginia MLP, and Arkansas(72cv-20-156).
- Coordinated with attorneys regarding client case status, opposing counsel deficiency responses, scheduling, and etc.
- Created excel spreadsheets for client case audit projects, opposing counsel deficiency responses and scheduling.
- Corresponded with Co-counsel regarding needed documents, and etc for lawsuit.
- Coordinated with record service company regarding placing record requests with pharmacies or facilities that will potentially provide injury or proof of product use records needed for lawsuit and for record status or record error received.
- Reviewed records to ensure they contain needed proof of injury for lawsuit.
- Created record review summaries for attorney review with Microsoft Word.
- Uploaded Plaintiff Profile Form, medical records, deficiency responses, and other case relevant information for Gilead Sciences lawsuit via LMI- database software used in discovery process.
- Uploaded Plaintiff Profile Form, medical records, and estate documents for Johnson & Johnson lawsuit via MDL Centrality-database software used in discovery process.
- Answered all incoming texts, emails, faxes, and calls relating to case status and for any client need that relates to the case.
- Corresponded with next of kin regarding documents needed to pursue lawsuit on deceased Plaintiff's behalf.
- Mailed correspondences daily as needed and handle mass mailing.
- Entered billable times into LMS+.
Case Manager
Tautfest Bond
Dallas
12.2020 - 08.2021
- Filed lawsuits via e-filing with United States District Courts in Indiana and New Jersey.
- Submitted sealed lawsuit physically to United States District Court in Texas.
- Monitored daily spreadsheets for transvaginal mesh, IVC filter, Pradaxa, and talcum powder dockets.
- Coordinated with attorney on case status to ensure timely updates.
- Reviewed medical records to compile medication histories and complications for plaintiff fact sheet.
- Submitted medical records, case categorization form, and plaintiff fact sheet through discovery software.
- Obtained necessary estate documents to support claim pursuit.
- Corresponded with settlement fund administrator regarding payment discrepancies.
Case Manager
Confidential Law Firm
Dallas
01.2020 - 12.2020
- Established claims with first and third-party insurers, including health insurance providers.
- Regularly contacted clients to discuss case status and deliver exceptional customer service.
- Maintained communication with medical providers to verify treatment progress and secure medical records.
- Managed a caseload of 200 cases efficiently.
- Processed incoming calls, faxes, and emails promptly.
- Followed directives provided by attorneys to ensure compliance.
- Multitasked across various projects to meet deadlines and achieve company metrics.
Call Center Agent/ Receptionist
Central Communications
Riverside
07.2019 - 10.2019
- Answered numerous companies overflow calls, exercising top rated customer service.
- Dispatched emergency calls.
- Assisted & routed calls for hospitals, nursing homes, hvac/maintenance/plumbing companies, extermination companies, law offices, as well as food delivery companies.
- Assisted hospitals/nursing homes with doctor to doctor calls, stat/routine consults, intake for reported deaths, emergency patient calls, obtain detailed messages for appointments.
- Obtained client information for appointments, call backs, & transfers.
- Streamlined call handling processes to enhance communication efficiency across various sectors.
- Managed high-volume call traffic while maintaining exceptional service standards.
- Coordinated urgent calls with healthcare providers to ensure timely responses.
Case Manager
Junell & Associates, PLLC
Houston
05.2017 - 02.2019
- Provided regular status updates for transvaginal mesh lawsuits to stakeholders.
- Promoted to estate/probate department after three months due to outstanding performance.
- Assisted estate and probate department in locating next of kin for legal documentation.
- Conducted research to identify court-appointed document routes and completed estate paperwork.
- Executed 'total loss only' searches to find next of kin effectively.
- Modified documents to include estate representative titles for defense submissions.
- Managed multiple dockets for various manufacturers, including Boston Scientific and Ethicon.
- Drafted mass mail-out correspondences for client notifications.
Education
BA - Sociology
Wiley College
Marshall, TX05.2017
Advanced Technical Certification - Paralegal Studies
Tarrant County College
Hurst, TXSkills
- Microsoft Office-Excel
- Microsoft Office-Word
- Microsoft Office-Power Point
- Adobe Acrobat
- Apple Platforms
- PC Platforms
- Lexis Nexis
- Westlaw
- Practice Panther
- Needles
- LMI
- MDL Centrality
- Dockit
Certification
Paralegal Certificate
Volunteerism Internships
- 01/01/17-04/01/17, Community Adult Day Activity Center, Marshall, TX, Internship, Assisted resident students with leisure activities and care within the center., Provided support for distribution of meals during breakfast and lunch hours., Engaged in social and emotional guidance for residence.
- 06/01/15-08/01/15, California State University, Fullerton, CA, Student Affairs Volunteer, Provided clerical duties including filing and organizing confidential files, reports and student club activities., Assisted with the development of student organization calendar of events for the 2014-2015 Academic Year.
Timeline
Legal Specialist
Torticity
09.2023 - Current
Case Manager
Burns Charest LLP
08.2021 - 09.2023
Case Manager
Tautfest Bond
12.2020 - 08.2021
Case Manager
Confidential Law Firm
01.2020 - 12.2020
Call Center Agent/ Receptionist
Central Communications
07.2019 - 10.2019
Case Manager
Junell & Associates, PLLC
05.2017 - 02.2019
BA - Sociology
Wiley College
Advanced Technical Certification - Paralegal Studies
Tarrant County College