DOMINIQUE KYSER
Sacramento,USA
Summary
Experienced professional seeking a long-term permanent position with an organization that values immediate contributions and offers challenging opportunities. Skilled in public interaction, internal process development, business management, problem-solving, and team collaboration. Confident in making a significant impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Family Matters Child Care Center
Sacramento, CA
08.2012 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Dispatcher
Golden State Overnight
09.2021 - 01.2025
- Ensured proper confidentiality guidelines were always met
- Responsible for route planning a fleet of vehicles
- Dispatched on average 50+ loads per day
- Track and ensure all deliveries are met or exceeded
- Communicated directly with logistics teams for several large facilities in the Northern and Southern CA regions
Insurance Specialist
Delta Dental
10.2016 - 09.2021
- Managed a High-volume workload within a deadline-driven environment
- Resolved an average of 300+ inquiries in any given week
- Handled highly confidential information and ensured proper HIPAA guidelines were followed
- Maintain a strong working knowledge of the health and human services network to help clients
- Processed enrollment, benefit and billing inquiries, verified coverage
Apple Device Repair Technician
Volt
11.2011 - 09.2016
- Handled repairs on Apple devices, maintaining a high first-time fix rate
- Diagnosed and replaced faulty hardware components, including screens, logic boards, and cameras, while minimizing risk of further damage
- Worked with customers to determine device issues and recommend the best solutions within budgetary and time constraints
Phone Banker
Wells Fargo
05.2004 - 08.2011
- Offered financial advice and support for customers
- Provided information to bank customers according to bank procedures
- Addressed customer request in a timely and professional manner
- Promote proactive bank products to customers
- Assist customers with using online banking
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
Education
Associate Of Applied Science - Business Administration And Management
California State University
CA06.2007
Skills
- Proficient in Microsoft Office Suite
- Strong written and verbal communication
- Strong problem-solving skills
- Exceptional customer service
Certification
Dental Assistant Degree
Timeline
Dispatcher
Golden State Overnight
09.2021 - 01.2025
Insurance Specialist
Delta Dental
10.2016 - 09.2021
Receptionist Administrator
Family Matters Child Care Center
08.2012 - Current
Apple Device Repair Technician
Volt
11.2011 - 09.2016
Phone Banker
Wells Fargo
05.2004 - 08.2011
Associate Of Applied Science - Business Administration And Management
California State University