Dominique Lanier
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
AT&T Communications
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Reservation Supervisor
Trump National Doral
02.2012 - 03.2020
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Generated and reported performance metrics to management to inform decision-making.
Administrative Specialist
Clinical Care
03.2009 - 03.2012
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Prepared project documents, reports and brochures.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
Education
High School Diploma -
Miami Jackson Sr. High
Miami2009
Skills
- Oracle EnterpriseOne
- Call Volume and Quality Metrics
- Creative Solutions
- Microsoft Office
- Effective Written and Verbal Communication
Languages
Spanish
Limited Working
Timeline
Customer Service Specialist
AT&T Communications
03.2020 - Current
Reservation Supervisor
Trump National Doral
02.2012 - 03.2020
Administrative Specialist
Clinical Care
03.2009 - 03.2012
High School Diploma -
Miami Jackson Sr. High