ETECHIA JOHNSON
Florence,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Buccee's
03.2023 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Logistics Coordinator
Coca Cola Bottling Co Consolidated
10.2018 - 06.2022
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Registered vendors and customers on database to maintain updated roster.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored performance of logistics operations to identify areas for improvement.
- Analyzed customer requirements and provided customized logistics solutions.
- Identified opportunities for inventory reductions.
Administrative Assistant
Walmart Distribution Center
02.2016 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Associate Of Applied Arts - Administrative Assistance And Secretarial Science
Miller-Motte Technical College - Clarksville
Clarksville, TN06.2013
High School Diploma -
Wilson High School
Florence, SC06.2009
Skills
- Process Optimization
- Adobe Dreamweaver
- Customer Service
- Effective Written and Verbal Communication
- Inputting Claims
- Customer Service and Assistance
- Good Communication Skills
- Problem Resolution
- Complex Transactions
- Warehousing Practices and Procedures
- Schedule Mastery
- Team-Building Exercises
- Microsoft Office
- High-Volume Call Environments
- Oracle EnterpriseOne
- POS Systems and Ordering Platforms
- Office Supplies and Inventory
- Team Meetings
- Livechat Messaging
- Apple IOS
- Mac Systems
- Mobility Devices
- Application Installation
- Call Center Operations
- Organizational Skills
- Efficient Data Management
- Microsoft Windows
- Microsoft Outlook
- Microsoft SharePoint
- Advanced MS Office Suite Knowledge
- PC Proficiency
- Oracle E-Business Suite Financials
- Mozilla Firefox
- Employee Communications
- SAP
- Proofreading
- SAS
- CRM Software
- Technical Support
Reference
Name: Walter Wingate
Position: Lean Leader Specialist
Company: GE Healthcare
Email: Walter.wingate@ge.com
Phone: 843-206-7909
Name: Jelisa Fore
Position: Senior Claims Analyst
Company: Human Arc Centauri Health Solutions
Phone: 843-617-4543
Name: Alfreda Singleton
Position: HR Coordinator
Company: Florence-Darlington Technical College
Phone: 843-615-3470
Timeline
Customer Service Specialist
Buccee's
03.2023 - Current
Logistics Coordinator
Coca Cola Bottling Co Consolidated
10.2018 - 06.2022
Administrative Assistant
Walmart Distribution Center
02.2016 - 05.2018
Associate Of Applied Arts - Administrative Assistance And Secretarial Science
Miller-Motte Technical College - Clarksville
High School Diploma -
Wilson High School
Similar Profiles
Deidre BennettDeidre Bennett
Food Service Worker at Buccee'sFood Service Worker at Buccee's
Devin HickmanDevin Hickman
Deli Associate at Buccee'sDeli Associate at Buccee's
Frank ShannonFrank Shannon
Team Member at Buccee'sTeam Member at Buccee's