Dominique Lee
Chandler,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Disability Claims Analyst
Principal Financial Services
06.2022 - Current
- Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, and all other aspects of the claim process to ensure accuracy.
- Monitor and follow up on outstanding items to ensure compliance with regulations, service timing and quality guidelines.
- Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, tender of claim, claim subrogation or physical damage experts.
- Directed claims negotiations within allowable limit of $1500 and supported successful litigations for advanced issues.
Sr. Data Entry Specialist
Sonora Quest Laboratories
07.2021 - 06.2022
- Gather and transform data from multiple sources, analyze data trends, identify root causes, and provide information to the team to produce consistent results
- Completes assigned compliance and operational risk tasks in accordance with established timelines and high standards of quality.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Customer Care Specialist
ARAG
11.2018 - 06.2021
- Promptly respond to customer queries via phone, email, live chat, and social media channels
- Maintain a detailed and organized storage system to ensure complete and accurate data entries
- Served as primary contact for providers serving as a liaison between attorneys, customers, and management
Executive Resolution Specialist
Wells fargo
10.2013 - 11.2018
- Analyze data and compliance to calculate risks and outcomes with applicable policies/procedures and laws/ regulations
- Audit data and establish quality control measures for appropriateness of resolution
- Examine and determine possible operational and compliance risks as well as company opportunities.
Education
Associate of Applied Science -
DMACC
Des Moines05.2015
Skills
- Claim Management
- Effective communication skills
- Proficient in Microsoft Office
- Strong computer skills and knowledge of QA databases and applications
- Experience with SQL Database Query Analyzer
- Senior Leadership Support
Timeline
Disability Claims Analyst
Principal Financial Services
06.2022 - Current
Sr. Data Entry Specialist
Sonora Quest Laboratories
07.2021 - 06.2022
Customer Care Specialist
ARAG
11.2018 - 06.2021
Executive Resolution Specialist
Wells fargo
10.2013 - 11.2018
Associate of Applied Science -
DMACC
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