Dominique Lewis
Lawrenceville,GA
Summary
Creative and highly educated marketing professional with career built on success in social media and networking. Driven and dedicated and offering polished skills in communication, strategy and research. Successful helping companies reach more revenue-producing clients across multiple social media platforms.
Overview
7
7
years of professional experience
Work History
Social Media Specialist
Instacart HQ
12.2021 - Current
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased customer engagement through social media.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Conducted daily updates to social media profiles to boost company online presence.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Customer Service Representative ll
Kaiser Permanente
11.2020 - 12.2021
- Handle member and provider inquiries regarding Claims, Referrals, Service Reviews, and Demographic Updates
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
- Answered customer inquiries by chat in a courteous and professional manner using prescribed procedures and scripts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative l
Kaiser Permanente
07.2019 - 11.2020
- Initiate contact with the appropriate Health Plan, medical group, or facility personnel to obtain information relevant to the concern or inquiry as needed
- Assisted members with making payments, obtaining benefits, applying for or renewing coverage, web support, and ID cards
- Provides support to members with an increased level of complexity in inquiries and issues while utilizing the KP plan and provider services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Data Entry Clerk
Staffing Options
12.2018 - 05.2019
- Reviewed, prepared, and issued bills and invoices to over 300+ clients
- Obtained, evaluated, and audited data for generating commission reports
- Responsible for researching and resolving any payment discrepancies and issues.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Data Entry Clerk
Global Employment Solutions
08.2018 - 12.2018
- Produced monthly reports using advanced Excel spreadsheet functions
- Compiled, sorted, and verified the accuracy of over 500 data points a day, while generating daily reports progress
- Maintained 99% accuracy rate by assessing client and account documents for errors according to standard practices.
- Collated and organized data entry documents into filing systems for easy access.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Customer Service Representative
Nexxlinx
06.2016 - 04.2018
- Responded to and handled customer inquiries and complaints in a timely manner
- Assists potential customers by answering product and service questions and suggesting information about other products and services
- Provided full customer satisfaction and retained customer through active listening and problem solving.
- Updated account information to maintain customer records.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA05.2025
High School Diploma -
Phoenix High School
Lawrenceville, GA05.2016
Skills
- Proficient in Microsoft Excel, Word, and PowerPoint
- Efficient communication and problem-solving skills
- Skilled in troubleshooting and technical support
- Social Media Posting
- Reporting and Metrics
- Company Branding
Websites
Timeline
Social Media Specialist
Instacart HQ
12.2021 - Current
Customer Service Representative ll
Kaiser Permanente
11.2020 - 12.2021
Customer Service Representative l
Kaiser Permanente
07.2019 - 11.2020
Data Entry Clerk
Staffing Options
12.2018 - 05.2019
Data Entry Clerk
Global Employment Solutions
08.2018 - 12.2018
Customer Service Representative
Nexxlinx
06.2016 - 04.2018
Associate of Science - Computer Science
Georgia State University
High School Diploma -
Phoenix High School
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