Dominique Michelle
WA
Summary
Professional family support specialist equipped to drive impactful change in parent-child dynamics. Expertise includes developing and executing intervention strategies tailored to individual family needs. Collaborative team player focused on achieving outcomes and adapting to evolving situations. Recognized for empathetic approach and strong problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parent Partner
YMCA Social Impact Center
Seattle, WA
04.2021 - Current
- Executed community outreach events to strengthen relationships with diverse stakeholders.
- Collaborated with nonprofits to secure funding for vulnerable populations.
- Championed initiatives supporting youth aged 12-24 and at-risk teens.
- Increased referral rates by delivering exceptional service and fostering connections among participants.
- Linked families to essential financial and housing resources, enhancing stability.
- Achieved quarterly growth targets through effective leadership and problem-solving strategies.
- Facilitated workshops empowering families to navigate community resources effectively.
- Conducted home visits to assess family dynamics and provide targeted interventions.
Eligibility Specialist
Welfare Administration Pension
Seattle, WA
10.2018 - 04.2020
- Reviewed applications for various aid programs to determine qualification criteria.
- Educated patients on eligibility and affordability options through detailed information.
- Assessed interviews, educational records, and evaluations to identify client needs and service eligibility.
- Enhanced fact-checking and research skills by continuously evaluating different programs and options.
Customer Sales Representative
T-Mobile
Seattle, WA
05.2015 - 04.2018
- Managed customer inquiries related to products, services, and company information effectively.
- Enhanced team performance through monitoring productivity and delivering targeted feedback.
- Built trusting client relationships, achieving recognition for exceptional service outcomes.
- Partnered with sales team to ensure accurate order fulfillment and resolve inventory discrepancies.
- Pioneered strategies that prioritized customer needs and improved satisfaction metrics.
- Served as primary contact for customer support across all channels.
Caregiver
Senior Services Of Washington
Seattle, WA
11.2012 - 12.2014
- Facilitated improvement in clients' quality of life through mental support and physical activities.
- Provided assistance with daily living tasks to sustain self-esteem and wellness.
- Managed dressing changes to support healing processes and hygiene standards.
- Evaluated patients to address wounds, behavioral concerns, and medical symptoms.
- Collaborated with healthcare professionals to design individualized care plans.
- Trained new staff on client care best practices and compliance measures.
- Updated families on client status and adjustments in care plans.
- Promoted advocacy for clients' rights within a supportive environment.
Education
Associate of Science - Nursing
Seattle Central Community College
Seattle, WAAAS -
North Seattle Community College
Seattle, WA09.2017
Skills
- Teamwork and collaboration skills
- Case management proficiency
- Emotional awareness
- Program development expertise
- Trauma-informed care principles
- Community resource navigation
- Career development strategies
- Crisis intervention skills
- Motivational interviewing techniques
- Social perceptiveness
- Multitasking abilities
- Peer empowerment programs
- Progress evaluation methods
- Treatment planning processes
- Behavior improvement initiatives
- Curriculum design
- Referral networking capabilities
- Solution-based approaches
- Functional behavioral assessments (FBA) knowledge
- Life skills enhancement
- Family advocacy roles
- Patience in practice
- Confidentiality measures
- Resourcefulness in problem-solving
- Behavioral support services
- Family reunification practices
- Parenting strategy implementation
Certification
- First Aid/CPR
- Behavior Development
- Certified Peer Specialist
- Critical Response
Timeline
Parent Partner
YMCA Social Impact Center
04.2021 - Current
Eligibility Specialist
Welfare Administration Pension
10.2018 - 04.2020
Customer Sales Representative
T-Mobile
05.2015 - 04.2018
Caregiver
Senior Services Of Washington
11.2012 - 12.2014
Associate of Science - Nursing
Seattle Central Community College
AAS -
North Seattle Community College